Office Manager/Coordinator
The Glass Guru of Durham
Job Description
Job Description
Benefits:
- Opportunity for advancement
- Paid time off
- Training & development
The Glass Guru of Durham opens late July. We specialize in shower doors, mirrors, custom glass, and residential glass repair. This role is our second hire the person who runs the office while the owner is on the road doing estimates and the lead glazier is on the road doing installs. You are the voice of the business on the phone, the organizer of everyone's day, and the person who makes sure customers get answers, jobs get scheduled, and nothing falls through the cracks. If you like being the person who holds it all together and you want to help build the systems that a new business runs on this role is for you. What you'll do
Most days will be a mix of:
- Answering incoming calls and pre-qualifying customers (what kind of glass, what kind of repair, timeline, budget)
- Scheduling estimate appointments on calendar
- Scheduling install appointments on the lead glazier's calendar, coordinating with customers to confirm
- Managing job records in FieldPulse (our field service software) creating jobs, updating statuses, attaching photos and notes
- Responding to inbound emails and voicemails within the same business day
- Following up with customers on pending estimates and answering questions
- Processing invoices, taking payments, preparing deposits, and reconciling transactions in QuickBooks Online
- Checking incoming glass orders against work orders for accuracy
- Building weekly reports on job pipeline, revenue, and open items so the owner knows where the business stands
- Greeting the occasional walk-in customer at the shop
- 2+ years of experience in a customer-facing office, dispatch, or admin role home services, trades, medical, or similar
- Strong phone presence calm, clear, warm, professional
- Genuinely organized: keeps track of details across multiple people and moving parts without dropping things
- Comfortable with software: field service platforms (FieldPulse experience a plus), QuickBooks Online, Google Workspace, Excel
- Writes clean, professional emails
- HS diploma or equivalent
- Must pass a background check
- Eligible to work in the US
- $2026/hr based on experience , with pay reviewed at six months based on performance and business growth
- Predictable MF, 8 AM5 PM schedule no evenings, no weekends
- Paid time off
- Real ownership of a role you'll help design this isn't a chair to sit in, it's a job to build
- Working on a small team, on a growing business
Email or text a few sentences about your experience, your contact info, and one thing that would make you great at this job. If it looks like a fit, we'll set up a quick phone call and go from there
Vacancy posted 9 days ago
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