General Manager

Job Description

CGENERAL MANAGER

About Ideal Hospitality

Ideal Hospitality is a growing, locally based hotel management company operating select-service hotels across several of the industry’s leading brands.

We believe successful hotel operations require more than simply meeting brand standards. Our leaders are expected to build strong teams, create exceptional guest experiences, protect profitability, and continuously improve the way we operate.

Position Summary

Ideal Hospitality is actively recruiting an experienced General Manager to join our leadership team.

The Ideal candidate has operational experience with a major hotel brand such as IHG, Marriott, Hilton, Hyatt, or a comparable select-service platform and is looking for an opportunity to continue growing professionally.

Our General Managers love hospitality and understand the realities of the business. They enjoy the fast pace, the problem solving, the people, and even the grind that comes with operating a successful hotel.

The successful candidate will be flexible in their management approach while maintaining the discipline necessary to establish routines, accountability, and operating standards that consistently drive guest satisfaction and profitable results.

Just as important, our General Managers must be willing to learn, embrace, and adapt to Ideal Hospitality’s established operating procedures, management principles, systems, and expectations. We encourage individual leadership styles and independent thinking, but our hotels operate as part of a larger organization. Successful leaders understand when to adapt their approach, collaborate with above-property support, and align their hotel with proven Ideal operating practices.

We are looking for a leader with the vision, energy, and interpersonal skills to move an operation forward while building a team that takes pride in its performance.

Qualifications

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• Minimum of five years of hotel experience demonstrating progressive levels of responsibility.
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• Prior hotel leadership experience with a demonstrated record of achieving operational, financial, and guest-service results.
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• Experience with a major hotel brand such as IHG, Marriott, Hilton, Hyatt, or similar preferred.
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• Strong working knowledge of hotel operations, including front office, housekeeping, maintenance, sales, revenue management, and financial performance.
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• Ability to adapt management practices to Ideal Hospitality operating procedures, systems, standards, and leadership expectations.
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• Comfortable working within an organization that emphasizes accountability, operating routines, continuous improvement, and collaboration with above-property leadership.
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• Proficient with Microsoft Office, Google Workspace, email, and common hotel technology platforms.
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• Strong verbal and written communication skills.
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• Ability to evaluate situations and select appropriate courses of action quickly and accurately.
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• Ability to maintain composure, professionalism, and objectivity under pressure.
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• Strong project-management, organizational, and problem-solving skills.
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• Ability to analyze financial, operational, guest-satisfaction, revenue, and market data to make sound business decisions.
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• Strong collaboration skills with the ability to seek input from support personnel, peers, ownership, and hotel associates.
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• Willingness to receive feedback, adjust strategies, and implement organizational initiatives.
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• Valid driver's license.
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Key Responsibilities

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• Provide overall leadership for hotel operations while ensuring exceptional guest experiences and strong financial performance.
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• Recruit, develop, coach, and retain a high-performing hotel team.
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• Establish clear expectations, operating routines, accountability, and follow-through throughout the property.
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• Implement and maintain Ideal Hospitality operating procedures, programs, systems, and management principles.
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• Adapt property-level practices when necessary to align with company initiatives, operational improvements, and evolving organizational expectations.
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• Ensure compliance with brand standards while also meeting or exceeding Ideal Hospitality operating standards.
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• Maintain a visible leadership presence throughout the hotel and actively engage with guests and associates.
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• Monitor guest feedback, quality scores, operational metrics, and property conditions and take proactive action when opportunities are identified.
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• Work closely with revenue management and sales resources to maximize occupancy, ADR, RevPAR, market share, and total hotel revenue.
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• Manage labor, purchasing, expenses, and departmental productivity to achieve budgeted profitability.
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• Review financial statements, forecasts, market information, and operating reports and use that information to make informed decisions.
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• Maintain strong preventive-maintenance, cleanliness, safety, security, and inspection-readiness programs.
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• Identify operational problems and develop sustainable solutions rather than relying solely on temporary fixes.
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• Collaborate consistently with corporate leadership, revenue management, sales, accounting, human resources, and other support teams.
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• Participate actively in company meetings, training, initiatives, and leadership development programs.
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• Build a culture of hospitality, accountability, teamwork, continuous improvement, and ownership at the property level.
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• Ensure hotel policies and procedures are consistently communicated, implemented, and followed.
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• Anticipate challenges and opportunities and take proactive steps to improve the guest experience, associate experience, and overall performance of the hotel.
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Ideal Hospitality Culture & Values

Our community of leaders comes from diverse backgrounds, cultures, experiences, and leadership styles. While our approaches may differ, we share seven core values that guide how we lead and operate.

We Invest in Growth

Collective improvement, development, and learning are daily disciplines that are essential to our success.

Live & Serve Passionately

Accommodation, hospitality, and genuine care for others are at the heart of everything we do.

Strive for Excellence

Focused effort, hard work, professionalism, and constant attention to quality drive our success.

Communicate Transparently

Open, honest, timely, and clear communication is the foundation of credibility and trust.

Project Positivity

Encouraging others through kindness, humor, optimism, and support helps create an environment where people want to work and guests want to return.

Collaborate Consistently

Our success depends on a diverse community of individuals working together toward clearly defined goals.

Adapt with Zeal

Our ability to anticipate change, embrace new ideas, adjust our approach, and respond enthusiastically to new challenges makes us stronger.

Benefits

In addition to a quarterly performance bonus, after the applicable introductory or waiting period, associates hired into eligible full-time positions may participate in a competitive benefits package that includes:

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• Medical Coverage
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• Dental Coverage
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• Vision Coverage
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• Vacation Eligibility Beginning After Six Months of Employment
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Ideal Hospitality is looking for General Managers who want more than simply to manage a hotel. We are looking for leaders who want to build teams, improve operations, solve problems, develop people, and help move both their property and our company forward.