Front Desk Agent - Regent Santa Monica Beach

divh2Front Desk Agent/h2pAs a Front Desk Agent, you will be the ambassador of luxury, responsible for creating an unforgettable arrival and departure experience for our guests. This pivotal role requires a perfect blend of elegance, efficiency, and exceptional guest service skills./ppA little bit about your day:/ppReporting to the Director of Guest Experience, every day is different, but you will mostly:/pulliPromote Regents service philosophy and style through our people attributes./liliMaintain impeccable personal grooming standards to uphold the professional and property style of the resort./liliAttend daily shift briefing at the start of your shift./liliComplete the front desk checklist during your shift and notify the department manager of any discrepancies or challenges./liliWelcome guests with sophistication, ensuring a seamless and memorable arrival experience./liliClosely adhere to guest arrival times, ensuring the room is assigned, clean, and inspected for guest arrival./liliPre-register arriving guests in the opera system for remote registration and room escort./liliFront Desk Agent wears a radio and earpiece to efficiently receive communication about guest arrivals./liliProvide guest room escorts as assigned and serve welcome offerings accordingly./liliRegister unescorted arrivals, guests at the reception living room, and serve welcome offerings./liliCoordinate with other departments to ensure a harmonious flow of communication to achieve guest satisfaction./liliEnsure personalized and anticipatory service for all guests. Attentively carry out guest preferences by following internal communication methods./liliRespond to all guest text messages, emails, and other forms of communication accurately and timely using proper grammar./liliAccurately update the Opera and KYC system for arrivals, departures, preferences, profile notes, traces, and alerts to ensure up-to-date guest information./liliEnter all guest requests and concerns in the KYC system and follow up accordingly./liliInform the department manager of any guest challenges and complaints./liliAddress guest inquiries, requests, and concerns proactively and positively, exceeding their expectations/liliAssist guests with information about local attractions, dining options, and other inquiries./liliAct as a point of communication between guests and various resort departments./liliAnswer phones, respond to emails, and address guest inquiries promptly and professionally./liliMaintain cash bank, immediately reporting any overages or shortages./liliEnsure your house bank is always locked and secure./liliEnsure all cash handling procedures and credit card transactions are accurately processed./liliEnsure guest billing is accurate upon departure and follow up on any discrepancies quickly and discreetly./liliEnsure guest departure is seamless and all transportation arrangements are executed./liliPerform other duties as assigned to support the resorts front office operations./li/ulpWhat We need from you:/pulliPrevious experience in the front desk or guest services, preferably in a luxury hotel environment./liliImpeccable grooming and professional appearance./liliAbility to handle intense situations with grace./liliOutstanding organizational abilities and skills for taking initiative, problem-solving, multi-tasking, and prioritizing./liliPassionate about hospitality and providing an outstanding guest experience!/liliExcellent verbal and written communication skills./liliAble to stand for long periods and move about the property/liliFrequently bending, stooping, and kneeling./liliFlexible schedule, able to work evenings, weekends, and holidays./li/ulpWhat you can expect from us:/ppThe hourly pay range for this role is $28.16 to $34.20. This range is only applicable for jobs to be performed at Regent Santa Monica Beach./ppIHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled./p/div