Strategic Operations Lead, Analytics

Sony Interactive Entertainment is the company behind the PlayStation brand, a dynamic technology organization delivering cutting‑edge hardware and network services to more than 100 million people worldwide. We are seeking a Senior Shared Services Analytics Manager to serve as the operational heartbeat of our global analytics organization. The role is based in San Mateo, San Diego (Hybrid) and reports directly to the Director of Analytics Operations. Responsibilities Executive Operations & Communications – act as a strategic proxy for leadership, owning high‑impact executive presentations and briefings for senior stakeholders and translating complex analytics initiatives into compelling narratives. Departmental Voice – design and execute an internal communications strategy, manage newsletters, announcements, and the branding of the analytics organization to keep all team members informed and inspired. Internal Training – lead the skills road‑map, identifying skill gaps, and developing formal training plans, workshops, and certification paths to keep the team at the forefront of industry trends. Strategic Orchestration – own end‑to‑end planning for major departmental milestones, including quarterly planning sessions, all‑hands meetings, and large‑scale team‑building events. Stakeholder Enablement – develop and maintain a framework for stakeholder training, enabling business partners to effectively engage with analytics services and self‑serve tools. Operational Rhythm – maintain departmental cadence of accountability, tracking progress against non‑technical strategic goals and ensuring the leadership team is prepared for key milestones. Change Management & Culture – drive initiatives that improve morale and operational efficiency, ensuring a consistent inclusive experience across our global, distributed team. Organizational Insights – design and execute the voice of the employee strategy, including internal surveys to measure departmental health, training effectiveness, and event impact, synthesizing feedback into actionable themes and executive‑level readouts. What We’re Looking For Bachelor’s degree in science, economics or a related field; advanced degree a plus. 8+ years of experience in strategy consulting, analytics operations, program management, or as a chief of staff within a large‑scale technology organization. Exceptional ability to create compelling presentations and written communications that simplify the complex. Proven track record of building training programs or learning & development initiatives in the technology industry. Experience managing large‑scale logistics for groups, including virtual and in‑person formats. Ability to navigate a matrixed global environment, building rapport with individual contributors while providing candid upward feedback to leaders. A deep understanding of the gaming industry or high‑volume consumer tech is a significant plus. High proficiency with tools such as MS Outlook, PowerPoint, Teams, SharePoint and Slack for internal narrative‑building and communications. Estimated base pay range: $152,100—$228,100 USD. Background checks will be conducted at the offer stage for all new employees. Equal Opportunity Statement Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment. #J-18808-Ljbffr Sony Interactive Entertainment