RN Territory Clinical Manager

Responsibilities:

• Supervise day-to-day clinical and office operations; remain available to staff and patients during business hours.

• Ensure all services meet professional standards, agency policies/procedures, and state/federal regulatory requirements.

• Coordinate patient referrals and care with the interdisciplinary team.

• Oversee the development, implementation, and updating of individualized plans of care.

• Evaluate the quality of clinical care and continually assess patient needs.

• Collaborate with clinicians and physicians on patient transfers, discharges, or changes in condition.

• Manage OASIS documentation, edits, discharge processes, and related data.

• Monitor key performance indicators (KPIs), workflows, and escalations.

• Guide clinicians on emergency care protocols.

• Provide training, supervision, coaching, and mentoring to clinicians (including contract staff); assign patients/staff based on competence.

• Act as QAPI (Quality Assessment and Performance Improvement) owner; participate in QA activities, investigate incidents, analyze trends, and implement corrective actions.

• Support accreditation readiness, QA audits, HHCAHPS surveys, and emergency preparedness planning.

• Serve as backup for other roles (e.g., Patient Care Manager) and act as leader in the absence of the Territory Administrator.

• Manage operational aspects in collaboration with the team to support exceptional home health care.