Banquet Captain

Introduction We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Overview What does River City Casino & Hotel have to offer? Day 1 medical, dental, & vision benefits! Uber benefit for nearby metro stops. Recognition programs with cash rewards, gift cards, & more. Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children. As a Banquet Captain, you will: Shift: Varies | Pay: $17 per hour Responsibilities Adheres to all departmental and property policies and procedures regarding guest service standards. Obtains and reviews Banquet Event Order(s) for banquet food and beverage menu items being served for each event; works with kitchen staff to ensure proper food preparation and timing. Learns names of banquet servers, bartenders, and house persons on team; ensures that team members are knowledgeable regarding policies, procedures, and banquet food and beverage menu items. Ensures that banquet room, including tables, chairs, carpeting, tray jacks, and side stations are clean, fully equipped, and neat; coordinates room set‑up with stewards and oversees placement of buffets, risers, head tables, etc. Ensures that the banquet service team has completed all assigned pre‑service responsibilities. Checks that special menu items have been prepared (e.g., hors d’ oeuvres, special event cake orders, etc.). Greets event contact, by name, and offers assistance with any guest or special setup needs. Uses seat designation system when event requires more than one entrée selection; ensures that servers use accurate seat designation numbers to serve correct entrée to each guest. Responsible for the supervision and training of Banquet staff and events, in the absence of the Banquet Manager and Banquet Coordinator. Prepares and submits banquet checks and bills in an accurate and timely manner; processes cash and paperwork per established protocols. Works independently; receives a minimum of supervision and guidance on established banquet service procedures. Assists with various administrative tasks including scheduling and tracking attendance, as needed. Performs all other related and compatible duties as assigned. Maintains strict confidentiality in all company matters. Requirements High School Diploma or equivalent; or two (2) years of Banquet service experience. Previous Food and Beverage experience required. Demonstrated proficiency in English grammar and proper word usage. Must be able to anticipate problems and use sound judgment and tact in handling guests’ confidential matters. Must have the ability to acquire a thorough knowledge of the organization’s policies, procedures, and personnel in order to relieve superiors of specified supervisory and guest services duties. Must have excellent customer service and interpersonal skills. Ability to share or divide attention among several ongoing activities, projects, or assignments. Ability to work collaboratively and communicate effectively with team members at all levels of the organization. Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. Must be able to work flexible hours, including evenings, weekends, holidays, and overtime, as business needs dictate. #J-18808-Ljbffr