Bellman

Hotel Concierge

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Caf Riggs, as well as Silver Lyan a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

Key Responsibilities

• Welcome guests upon arrival and departure with a professional, friendly attitude.
• Assist guests with loading, unloading, and transporting luggage to and from guest rooms.
• Escort guests to their rooms and explain hotel amenities, services, and room features.
• Respond promptly to guest requests, such as delivering packages, messages, or amenities.
• Coordinate with the front desk, valet, concierge, and housekeeping to ensure a seamless guest experience.
• Maintain a clean, organized, and welcoming lobby and entrance area.
• Provide directions and information about local attractions, transportation, and hotel facilities.
• Handle guest belongings with care and maintain confidentiality and security.
• Deliver outstanding customer service while anticipating guests' needs.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience is a plus.
• Excellent communication and interpersonal skills.
• Ability to lift and carry luggage (typically up to 5075 lbs.)
• Professional appearance and demeanor.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Knowledge of Washington, DC attractions and transportation is an advantage.

Core Skills

• Customer service excellence
• Communication
• Teamwork
• Attention to detail
• Problem-solving
• Time management
• Physical stamina
• Professionalism

Compensation: $17.00 - $19.00 per Hour

Benefits

• Medical, Dental & Vision Insurance (for full-time employees)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• 10 Days Vacation - Plus every year an extra day
• Company Paid Life Insurance 1.5X annual salary
• Employee Assistance Program
• Referral Incentive
• 401K with 5% Match
• Training and Development Programs
• Additional perks via United Healthcare
• Complimentary Employee Meals
• Employee Recognition programs

Equal Employment Opportunity Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.

Location: Washington, DC