Marketing Account Manager

Marketing Account Manager

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

The Role You'll Play:

• Drive comprehensive technical onboarding for strategic customers, ensuring seamless integration of our marketing platform solutions
• Orchestrate transformative onboarding experiences for franchisor and franchisee partners, leading discovery sessions and implementing cutting-edge marketing workflows
• Develop and maintain deep technical expertise in our Marketing product suite, translating complex capabilities into clear, actionable business value
• Proactively lead technical troubleshooting, identifying and resolving potential challenges before they impact customer experience
• Collaborate cross-functionally with product, engineering, and sales teams to develop innovative customer success strategies
• Design and deliver technical training materials that empower customers to maximize platform potential
• Manage a portfolio of strategic accounts as the primary technical point of contact and trusted advisor
• Generate actionable insights from customer interactions to inform product development and strategic initiatives

Experience You Bring:

• 3+ years of experience in technical marketing product management, account management, customer success, or similar customer-facing technical roles in SaaS or marketing technology
• Proven track record of managing complex strategic customer relationships and driving technical implementations
• Strong technical acumen with ability to quickly understand and articulate complex software solutions
• Exceptional communication skills that bridge technical concepts across diverse audiences
• Experience with API integrations, software configuration, and technical problem-solving
• Demonstrated success in fast-paced, collaborative environments
• Advanced proficiency in Microsoft Office Suite, CRM systems, and technical documentation tools
• Optional: Basic SQL knowledge and familiarity with application programming interfaces (APIs)

Playlist is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, experiences, and perspectives.

It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $52,125 to $70,000. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans

Have we piqued your curiosity?

Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.