Host + Service Coordinator

Job Description

Job Description

Host + Service Coordinator - Myers + Chang - 1145 Washington Street, Boston, MA

Do you thrive in a fast-paced and friendly environment?

Is it important to you to have a fun and supportive workplace?

Are you ready to take the next step in your career by blending exceptional hospitality with supervisory leadership?

If so, then Myers + Chang is the place for YOU!

At M+C, we're looking for an enthusiastic and experienced individual to excel as our welcoming Host and our guiding Hospitality Supervisor . This dual-role position is essential to maintaining the warm, gracious atmosphere our guests expect while ensuring the Front-of-House (FOH) operations run flawlessly, especially during nightly closing procedures.

As the Host, you are the first smile our guests see—and we’re all about being the friendliest place in town! You set the tone for exceptional service from arrival to departure.

As a Hospitality Supervisor, you will step up to support and guide the team, manage end-of-night procedures, and champion our commitment to superior guest relations.

This position offers a fantastic opportunity for professional development and training in leadership, operational management, and deepening your knowledge of the hospitality industry.

Success in this role requires strong communication skills, natural leadership, attention to detail, and the ability to confidently manage a successful shift.

Day-to-Day Performance Expectations

Host & Guest Relations Duties

• Provide exceptional hospitality and lead the restaurant entrance to ensure a prompt, friendly greeting and farewell to each guest.
• Answer and manage incoming calls to assist guests with any orders, inquiries, reservations, or concerns.
• Maintain real-time updates in our online reservation system, Resy, including managing empty tables, turning them over, and promptly notifying servers of new guests.
• Actively track and cultivate guest relations , noting special occasions, preferences, and feedback to help build and maintain a loyal customer base.
• Oversee the waitlist during peak times, seating guests based on upcoming reservations, volume, availability, and party needs.
• Be knowledgeable about food and beverage offerings—including new and seasonal releases—to make informed, enthusiastic recommendations and to answer questions.
• Organize and pass off all take-out and delivery orders, including Doordash.
• Maintain a clean and organized host stand and surrounding guest areas.

Supervisory & Closing Duties

• Must be willing to close 3 shifts per week ; responsible for overseeing all nightly FOH closing procedures, including cash-out and end-of-day reports.
• Serve as the shift leader on duty, providing support and direction to the FOH team to ensure service standards are consistently met.
• Help manage service flow and resolve minor guest or operational issues with professionalism and sound judgment, escalating to the General Manager as necessary.
• Assist with the setup and breakdown of the dining room and all service stations.
• Participate in FOH training and ongoing coaching, helping to welcome and develop new team members.

Skills for Qualification

• Minimum of 1 year of experience in a high-volume restaurant, with experience in a host or lead/key-holder role strongly preferred.
• Hospitality driven with a commitment to providing exceptional guest experiences and a genuine interest in guest relations.
• Proven ability to take initiative, manage responsibility, and lead by example.
• Excellent attendance, reliability, communication, attention to detail, and interpersonal skills.
• Effective time management and delegation skills.
• Knowledgeable of ingredients and restaurant systems (including health and safety guidelines) and able to maintain the restaurant's strict allergen protocols.

Scheduling requirements

• Availability is required on Saturdays and Sundays and for evening shifts, as this role includes 3 closing shifts per week . Specific hours will be discussed during the interview process.
• Must have open scheduling availability, including nights and weekends, and a desire to commit to a supervisory track.
• We do not offer seasonal or temporary employment and require a minimum commitment of at least 6 months.

Compensation

• The starting rate for this position is $26 per hour, but the total pay range is $26-$30 per hour. 

Physical Requirements

• Ability to stand for long periods, walk, push, pull, reach, and lift <25 lbs.

Work Environment

• Must be able to work in a fast paced environment with loud noises, music, and at times, tight spaces. 
• Must be able to work in environments with different aromas and fluctuating temperatures.

Additional Information

Myers + Chang offers a fantastic work environment and an unparalleled commitment to training to make you a better team member! We offer benefits such as health/dental/vision insurance, 401k with a generous match, paid vacation/sick time, a great staff meal policy, transportation discounts, and more! We offer a real commitment to growth – both in your skill/knowledge and growing into more senior positions if that is an interest of yours!