Resource Navigator

Job Description

OUR MISSION :

Family Reach is a national 501(c)(3) nonprofit dedicated to removing the financial barriers standing between cancer patients and their treatment — such as loss of income, increased out-of-pocket expenses, and socioeconomic factors. When faced with these financial barriers, families have to make impossible decisions like choosing between paying for treatment or basic essentials like housing, food, and transportation. No family should have to choose between their health and their home — and we won’t stop until that’s the reality.

POSITION OVERVIEW:

The Resource Navigator (RN) will be responsible for the delivery of the Resource Navigation service to people facing cancer. They will manage a caseload of patients and caregivers who require additional support understanding the landscape of assistance programs to help afford their basic needs through cancer treatment.

The Resource Navigator, will play a key role in delivering the RN Pillar of Family Reach’s Financial Resource Center (FRC). In this role, the RN will provide compassionate, patient-centered guidance to individuals and families facing the financial burdens of a cancer diagnosis. By connecting patients to free, critical resources, including support for food, housing, utilities, and transportation, the RN will help alleviate financial stress, allowing patients to focus on their health and recovery.

They will need to have a deep knowledge of the social service and health insurance landscapes, such as benefits coverage and eligibility for government programs. Due to the high stress nature of cancer treatment, they will need to be confident in skills such as crisis management and conflict resolution, and effective time management to ensure prompt service.

The ideal candidate will have a balanced skill set including social work assessment, rapport building, strengths based care, oncology, and a passion for equity in healthcare . This is not a clinical position.

KEY RESPONSIBILITIES:

Resource Navigation

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• Work directly, in a remote environment, with people diagnosed with cancer, their caregivers, healthcare professionals, or community advocates to provide navigation to critical resources to support basic needs
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• Operate with compassion, respect, and empathy for each patient and their unique needs
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• Assess patient needs in the areas of affording food, transportation, housing and utilities
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• Identify resources the patient will be eligible for that meet the identified needs
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• Facilitate the connection of patients and/or caregivers with resources to meet identified needs
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• Manage a caseload of applicants using electronic documentation and record keeping, ensuring a high level of data accuracy and organization
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• Conduct intakes or assessments over the phone, and share information about Family Reach's Financial Resource Center with patients, caregivers, healthcare professionals , or community advocates
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Database Administration

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• Update referrals statuses and track outcomes in order to demonstrate program effectiveness
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• Manage database administrative tasks to support the Resource Navigation team and cross-departmental stakeholders
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Cross-Functional Collaboration

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• Share information and success stories, challenges, and insights about how to improve Resource Navigation
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• Actively participate in weekly team meetings to share ideas, suggest improvements, and learn from other team members
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• Work across departments to identify families to represent the Family Reach mission for various initiatives, events, and materials
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• Assist with special projects as needed
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QUALIFICATIONS:

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• 2-4 years of professional work experience, especially in oncology
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• Excellent oral and written communication skills
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• Proficiency in technology suited for remote work
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• Highly organized and detail-oriented
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• Ability to be both collaborative and independent
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• Solutions-oriented; eager for ongoing learning and self-improvement in the role
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• Passion for Family Reach’s mission
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FAMILY REACH VALUES:

Family Reach is inclusive of all racial, ethnic, and cultural minorities; LGBTQIA+ individuals, individuals with disabilities, individuals that are neurodivergent, and individuals from all educational backgrounds. We encourage multiple perspectives and experiences, support a multicultural environment, and are dedicated to building our leadership and staff to reflect these values and the diverse communities we serve.

COMPENSATION:

The salary range for this position is $60,000. Family Reach offers an attractive benefits package, including, but not limited to, an annual performance bonus, medical, dental, vision, retirement plan, and generous vacation and leave policies.