CASE MANAGER - Residential program management

Job Description

Job Description

Residential Case Manager | Developmental Disabilities | Full-Time

Home of Guiding Hands | San Diego County

Pay: $23.25–$24.25/hour

Schedule: Full-Time

At Home of Guiding Hands, our mission is simple: Improve the lives of those we serve.

For more than 50 years, we've provided exceptional services to children and adults with intellectual and developmental disabilities throughout San Diego and Imperial Counties. We're looking for compassionate, organized, and motivated leaders who want a meaningful career while helping individuals live safe, fulfilling, and independent lives.

If you're passionate about human services, leadership, and advocacy, we'd love to meet you.

As a Residential Case Manager, you'll oversee up to three residential homes supporting adults with intellectual and developmental disabilities. You'll work closely with House Managers, Direct Support Professionals (DSPs), healthcare providers, and interdisciplinary teams to ensure outstanding client care and regulatory compliance.

Responsibilities include:

• Lead and supervise House Managers and Direct Support Professionals
• Coordinate client healthcare, physician appointments, medications, and follow-up care
• Participate in Individual Service Plan (ISP) development and interdisciplinary team meetings
• Monitor client health, safety, and quality of life
• Train, coach, and mentor residential staff
• Create staffing schedules and assist with shift coverage when needed
• Conduct facility audits and ensure compliance with state licensing regulations
• Manage house budgets, client funds, and financial documentation
• Assist with payroll review and documentation
• Support licensing visits and quality assurance activities
• Maintain accurate documentation and electronic records
• Provide hands-on client support as needed, including personal care, medication administration, recreation, transportation, and activities of daily living

We're seeking someone who is:

• Compassionate and client-focused
• An effective leader and coach
• Organized with strong time management skills
• Comfortable balancing administrative work with direct client support
• Committed to providing high-quality services
• Passionate about supporting individuals with developmental disabilities

• High School Diploma or GED
• Two years of experience supporting individuals with intellectual or developmental disabilities
• Two years of supervisory or leadership experience
• Valid California Driver License with a safe driving record
• Ability to obtain CPR/First Aid, Medication Administration, and Pro-ACT certifications
• Comfortable using computers, tablets, and mobile applications

We offer:

• Competitive pay
• Medical, dental, and vision benefits
• Paid time off
• Ongoing paid training
• Career advancement opportunities
• Supportive leadership
• Meaningful work that positively impacts lives every day

Our culture is built on:

• Innovation
• Collaboration
• Accountability
• Respect
• Empathy

Case Manager • Residential Case Manager • Human Services • Developmental Disabilities • Intellectual Disabilities • IDD • DSP Supervisor • Residential Supervisor • Program Coordinator • Residential Services • Social Services • Nonprofit Careers • Healthcare • Direct Support Professional • Residential Program Manager • Client Services • San Diego Jobs • Caregiver Leadership • Group Home Manager

If you're ready to build a rewarding career while making a lasting impact in your community, we encourage you to apply today and become part of the Home of Guiding Hands family.

Home of Guiding Hands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status, reproductive health decision-making, or any other characteristic protected by applicable federal, state, or local law.

Reasonable accommodations will be provided to qualified applicants and employees with disabilities to enable participation in the application process and performance of essential job functions, unless doing so would create an undue hardship.

Employment is contingent upon successful completion of all pre-employment requirements, which may include a background investigation, reference checks, employment eligibility verification, drug screening (where permitted by law), TB screening, physical examination, and driving record review, consistent with applicable laws and organizational policies.

In accordance with California Electronic Visit Verification (EVV) requirements and agency policy, employees may be required to utilize electronic timekeeping systems that record date, time, and work location for payroll, billing, compliance, quality assurance, and operational purposes while performing job-related duties.