Office Assistant II

Join Our Team at Portland Community CollegePortland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. With four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area, our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community.Please apply to this position immediately, this position will close once sufficient qualified applications have been received.What You'll Do and Who We Are Looking ForThe Transportation and Parking Services Office Assistant II is a full-time position with the Parking Services Office. This position provides customer service to the PCC community, business affiliates and members of the public through frequent face to face and digital interactions. This position performs a variety of research, debt collection, customer service and clerical tasks in a fast-paced office environment with frequent interruptions. Full proficiency in general office functions is required, as well as the ability to learn and use a significant level of technical knowledge of the department or area of assignment. Greets customers of the department, or other personnel of the college, by phone, in person or through electronic media. Assesses customer needs and explains services, processes, procedures and guidelines. Handles requests/transactions or directs the person or matter to the proper sources. Assists in resolving problems and ensures satisfactory customer service. Processes forms or applications to ensure accuracy and completeness; computes or verifies data, fees or payments, enters data and forwards or files paperwork. Uses a computer and a variety of office software applications including word processing, email, and file management. Creates documents in Word or uses predefined templates and form letters. Creates or maintains files in Excel. Creates PowerPoint presentations and uses Access or other databases. Assists in creating or maintaining the department's web and intranet pages and uses web publishing software to create documents and other web-based resources. Operates office equipment such as printers, copy machines, fax machines. Serves as liaison with service and vendor personnel. May provide direct or indirect assistance to academic functions and services. This includes room or class scheduling, administration of student records, test administration and scoring, supporting counseling/advising services and general support to programs in all areas of the college. Coordinates and organizes meetings, and supports other department activities and functions. Schedules or obtains use of rooms and sets up rooms and equipment for use. Assists in handling personnel or payroll functions, actions, forms and records. Assists in handling and tracking of financial matters, including development or maintenance of the department budget, revenue, expenses or other funding sources. Assists in developing or revising procedures, practices and forms. Attends and participates in meetings and committees and takes minutes or notes and performs follow-up activities. May provide administrative support or assistance in certain defined areas to supervisor or other personnel in the office.These qualifications, skills and abilities are critical for success in this position. Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.Demonstrates the ability to consistently interpret and apply established transportation & parking policies, regulations, and procedures to customer inquiries and operational duties.Consistently follows established departmental procedures and standard operating procedures while exercising sound judgment within assigned authority.Resolves customer concerns, de-escalates conflicts, and appropriately uses department guidelines to elevate issues to management.Maintains regular attendance, arrives prepared for work, and consistently fulfills assigned work schedules and responsibilities.Demonstrates accountability by following through on assignments, meeting established deadlines, and completing work accurately and independently.Communicates clearly and effectively, both verbally and in writing, when explaining policies, procedures, and regulations to diverse audiences.Manages multiple competing priorities while remaining organized and productive in a fast-paced environment with frequent interruptions.Accurately processes financial transactions, maintains confidential records, reconciles payments, and ensures data integrity.Minimum Qualifications - To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).High school diploma or equivalent. Three years of office assistant experience. College or business school training may be substituted for up to two years of the experience requirement.Why You'll Love Working HereThe PCC district encompasses a 1,500-square-mile area in northwest Oregon and offers two-year degrees, one-year certificate programs, short-term training, alternative education, pre-college courses and life-long learning. As part of our College community, you'll enjoy:A collaborative and inspiring campus communityOpportunities for learning and professional developmentPortland Community College embraces equity and inclusion as a priority. We are committed to building a community with a variety of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our students, engage with each other, and the Oregon Community that we serve. Creating a culture that honors equity and inclusion is our objective and the smart path forward.Position GradeClassified 15 (A)Employment TypeFull timeTotal Rewards Package / What We OfferThere is never a dull moment at PCC. We offer more than just a competitive salary. When you join our team at PCC you'll also enjoy:Comprehensive benefit packageOregon PERS contributionTax deferred annuity program and a deferred compensation programTuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutionsFree access to the sport centers / campus gymnasiums, performing arts, and cultural eventsPaid Leave (Pro-rated by FTE for Part-Time Employees) reference Classified Agreement o Starts at 8 hours of vacation leave per month (additional vacation hours with years of service) o 1 day of sick leave per month o 12 paid holidays o PCC Winter Break (when College is Closed) o 24 hours of personal leave per yearMore detailed information on the benefits plans, who is eligible, and how to enroll or make changes can be found at pcc.edu/hr/benefits . Please email View email address on click.appcast.io if you have any questions.How We Determine Initial Salary PlacementThe first two steps of the range are:$46,787.00 and $48,191.00 per year. Higher salary placement may be available based on qualifications, experience, and internal equity.Oregon Veterans' Preference in Public EmploymentPortland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:Veterans: DD214Disabled Veterans: DD214 and Letter from the Department of VANotice of the Availability of the Annual Security ReportPursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College's (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety