Manager, Performance Management

Role Description

The Manager Performance Management drives data-driven decision-making by delivering actionable insights that optimize supplier performance and support commercial strategy. This role translates complex data into meaningful analytics, identifies opportunities to improve share and earn rate, and partners cross-functionally to enhance reporting, support forecasting, and improve overall performance outcomes.

• Monitor key strategic suppliers to proactively address market changes and identify revenue opportunities
• Develop and maintain supplier performance models used to track fulfilment and drive business decisions
• Present findings to internal and external stakeholders
• Establish standardized performance frameworks, KPIs, and methodologies (e.g., QSI, share analysis)
• Remain up-to-date on industry trends while evaluating whether industry changes have potential to impact BCD’s business
• Leverage existing reporting tools and Microsoft Office applications to analyze data against contract models and assess strategic options
• Conduct analysis on ad hoc market, supplier, or client changes, evaluating their potential impact on performance and revenue
• Support team in data analysis for quarterly business reviews
• Assist in deal performance analytics and support regional and global supplier proposals for forecasting
• Use supplier, internal, and 3rd-party data to develop interactive reporting that tracks supplier contractual performance, ensuring optimal revenues and earnings rates
• Communicate the analyses in an effective manner with internal regional teams and illustrate recommended levers to act upon analytical findings
• Utilize supplier and internal data to increase accuracy of supplier projections for monthly accruals

Qualifications

• Prior experience in the travel industry, focused on air and/or hotel
• Proficiency in data analysis tools like Excel and/or SQL
• Fluent in business English
• Strong analytical and problem-solving skills
• Can connect data to real business decisions and commercial impact
• Anticipates trends and drives forward-looking recommendations
• Effective communication skills (oral, written & presentation)

Benefits

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Company Description

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales.