Manager, Market Performance

Role Description

The Manager, Market Performance is responsible for the day-to-day execution of operational workflows that drive value-based care results. The manager influences through others, ensuring that market-specific initiatives—like member outreach, gap closure, and provider scheduling—are executed with precision. This is a hands-on leadership role that requires strong organizational skills and the ability to coach a team toward hitting immediate operational milestones.

• P&L Analysis: Analyzes market operations execution, member utilization patterns, and Cityblock’s care model to identify areas of opportunity:
• Shift member utilization from high-cost low-value interventions to lower-cost preventative measures.
• Improve operational efficiency.
• Operational Execution: Oversees the daily "ground game" of market operations, ensuring that workflows (e.g., hospital discharge follow-ups, HEDIS outreach) are completed on time and accurately.
• Data Monitoring: Tracks team performance against weekly and monthly KPIs; identifies bottlenecks in workflows and works with stakeholders to implement immediate tactical fixes.
• Stakeholder Coordination: Acts as a bridge between frontline staff and market and central team leadership, ensuring that barriers to care are escalated and resolved quickly and the team adheres to standardized Cityblock operating procedures.

Qualifications

• 5+ years of experience in healthcare operations, clinic management, or a related service-oriented field.
• 2+ years of experience directly managing people or leading a significant functional workstream.
• Familiarity with healthcare metrics (e.g., patient engagement rates, appointment keep rates) and how they contribute to broader market success.
• Proven ability to solve tactical, day-to-day operational challenges and improve team efficiency.
• Strong interpersonal skills with the ability to motivate a team and communicate clearly with diverse stakeholders.
• Fosters a culture of psychological safety and humility within the immediate team, encouraging open feedback and collaboration.
• Models a "proactive approach" by ensuring all team tasks are completed with high integrity and excellence.
• May coach direct reports, helping them build the skills necessary for career progression within the organization.
• Successfully leads the team through operational changes or new project rollouts with a positive, solutions-oriented mindset.

Requirements

• Bachelor’s required or equivalent combination of experience and education.

Benefits

• Health insurance.
• Life insurance.
• Retirement benefits.
• Participation in the company’s equity program.
• Paid time off, including vacation and sick leave.