Collections Representative

Job Title

This position is remote in Minnesota or Wisconsin. You will have the flexibility to work remotely as you take on some tough challenges.

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is responsible for receiving and initiating calls with patients to collect payments and settle accounts. Follows-up on accounts, receives and processes payments, and updates incomplete and missing account information. Collaborates with patients to create payment arrangements and counsels patients on financial assistance programs.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of Monday - Thursday, 8:00 am - 4:30 pm CST and Friday, 7:30 am - 4:00 pm CST. It may be necessary, given the business need, to work occasional overtime.

This will be on the job training and the hours during training will be during normal business hours, Monday - Friday.

Primary Responsibilities

• Coordinates the resolution of unpaid accounts
• Receives and resolves calls from patients, insurance companies, attorneys, and departments
• Obtains and processes payments
• Collaborates with patients to create payment arrangements
• Updates incomplete and missing account information
• Documents collection activities
• Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of experience working in healthcare billing, healthcare collections OR healthcare accounts receivable
• Although not common, ability to travel onsite to 2925 Chicago Ave, Minneapolis, MN 55407 for any major computer issues that arise
• Equipment pick up is required on day one if you reside within 2 hours of 2925 Chicago Ave, Minneapolis MN 55407. For those outside the area, equipment will be shipped
• Reside within the state of Minnesota OR Wisconsin
• Ability to work full time, Monday - Thursday, 8:00 am - 4:30 pm CST and Friday, 7:30 am - 4:00 pm CST.

Preferred Qualifications

• 1+ years of EPIC OR similar EMR systems experience

Telecommuting Requirements

• Reside within Minnesota OR Wisconsin
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.