Front Office Admin - Patient Service Representative I

Unicare Community Health Center-Pacoima, 13563 Van Nuys Boulevard, Pacoima, California, United States of America Job Description At Unicare, we strive to provide high quality health care to the community we serve. Our goal is to provide easily accessible, comprehensive, and affordable health care to every family member, while reducing visits to emergency rooms and urgent care facilities. Our mission is to be a community health care organization that treats everyone with dignity and respect and cultural sensitivity to help create an environment in which all can prosper. Job Summary The Patient Service Representative I performs clinic front desk responsibilities related to answering phones, giving patients necessary information, taking messages or transferring calls to appropriate individuals; check‑in, discharge and scheduling of patients effectively to help ensure efficient operations and patient flow. They maintain patient records in a confidential manner and perform daily bookkeeping tasks. Responsibilities Receive and greet patients. Make patients feel comfortable, at ease and welcome to the clinic practice by engaging patient and/or parent in conversation. Inform patients about programs and services at Unicare Community Health Center. Assist with applications and/or refer patients for various services. Check in patients upon arrival and direct them to correct point of contact. Gather medical history and insurance information from patients. Ensure availability of treatment information by retrieving and updating patient records. Obtain required signatures on consents and distribute patient information and compliance literature. Notify providers of patient arrivals. Lead and direct patients for their health exam. Perform ongoing customer service/patient care by answering multi‑line telephone professionally and with a smile, ready to serve them. Document conversations as needed. Schedule patients over the telephone and in‑person. Complete the fee ticket, collect payment and insurance information. Utilize Electronic Practice Management (EPM) system to schedule appointments. Assemble patient charts and maintain appropriate forms in the charts. Maintain patients' files. Enter appropriate data into the Electronic Health Record (EHR) as necessary. Copy and send patients' medical record upon written request. Type patient letters, correspondence, requests for services and referrals. Receive and distribute the daily documents received by courier, mail or fax. Interpret for the providers and staff as needed. Check out patients upon appointment completion. Schedule future appointments. Perform general office duties, such as document preparation, scanning, mailing and filing. Non-Essential Functions As directed by the Clinic Manager, perform other related and/or necessary tasks to achieve organizational and programmatic goals and objectives. Professional Requirements Maintain good attendance, arrive on time, ready and prepared to perform job functions daily. Represent the organization in a positive and professional manner at all times. Be professional and courteous to patients, visitors and/or co‑workers, treating them with dignity and respect at all times. Interpersonal skills to interact positively with patients who may be upset or stressed. Maintain a clean, neat working area. Adhere to dress code; appearance is neat and clean. Maintain current license, registrations and/or certifications. Maintain patient confidentiality at all times. Maintain regulatory requirements, including all state, federal and local regulations. Comply with all organizational policies and standards regarding ethical business practices. Communicate the mission, ethics and goals of the organization. Participate in performance improvement and continuous quality improvement activities. Maintain confidentiality of patient PHI and any other related information according to clinic privacy practices and HIPAA. Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers. Qualifications High School Diploma or GED required. One‑year clerical or receptionist experience; medical office experience preferred. Customer service experience preferred. Bilingual in English/Spanish highly preferred. Knowledge, Skills, and Abilities Comprehensive knowledge of behavioral health in outpatient settings. Familiarity with medical terminology. Ability to write legibly and perform basic mathematics. Ability to use computers or other electronic devices to utilize EHR system and companion software. Integrity, credibility, and commitment to corporate mission. Knowledge of Electronic Health Records. Organizational skills with ability to multi‑task. Accuracy with strong attention to detail. Problem‑solving skills with ability to manipulate schedule as needed. Time‑management and prioritization skills. Maintain professional demeanor and appearance. Flexibility to adapt to change. Excellent people skills, partnership with dynamic leadership team. Flexibility and multitasking ability; able to work in ambiguous, fast‑moving environment while driving toward clarity and solutions; resourceful in setting priorities. Maintain current knowledge of policies and procedures for safe work practices. Follow all safety procedures and report unsafe conditions. Work with a diverse population. Willing to work flexible hours, including evenings and/or weekends. Must have reliable transportation. Must be self‑directed and work productively with minimal supervision. Work effectively as a member of an interdisciplinary team. Demonstrated proficiency in using Microsoft applications such as Word, Excel, Access, and Outlook. Physical Requirements and Environmental Conditions Prolonged periods of sitting and working on a computer. Frequent wrist, hand, and finger dexterity to perform motor function. Position requires light to moderate work with 25 lb. maximum weight to lift, push, pull and carry. Full range of body motion requires twisting body, pushing, pulling, reaching, bending, stooping, handling objects with hands and/or fingers, listening, talking, hearing, and seeing. Working Conditions Non‑Ionizing Radiation (microwaves) Hazardous Exposure (chemical, e.g., latex) Work Schedule Generally scheduled to work each day Monday through Friday, with start times between 8:00 a.m. and 9:00 a.m. and end times between 5:00 p.m. and 6:00 p.m., as required to meet operational needs. Occasional Saturdays as needed. Travel to other clinic locations as needed for cross‑coverage support. #J-18808-Ljbffr Unicare Community Health Center