Account Executive

Job Description

ACCOUNT EXECUTIVE

Location: Remote/Northeast or North Central USA (ONLY)

WHO IS FIRSTCALL GROUP?

KATS is a rotating equipment service and maintenance company serving customers across the United States. Founded in 2022, KATS partnered with FirstCall Group in 2025.

FirstCall Group is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

FirstCall Group not only partners with companies to nurture growth in the market but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

BENEFITS OVERVIEW

FirstCall Group values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:

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• Competitive Weekly Pay
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• Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
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• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
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• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
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• Career Growth & Development - Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
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• Generous Referral Bonus of $2,500 per referral
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• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances
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POSITION OVERVIEW

We are looking for a motivated and results-driven Account Executive to join the team. In this role, you will be responsible for developing and maintaining strong relationships with commercial clients, identifying new business opportunities, and working closely with our operations team to deliver outstanding solutions.

JOB RESPONSIBILITIES

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• Build and manage a portfolio of commercial client accounts
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• Conduct site visits to assess client needs and provide tailored HVAC solutions
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• Manage the entire sales cycle from finding a client to securing a deal
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• Provide professional after-sales support to enhance the customers’ dedication
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• Collaborate with internal teams (engineering, project management, service) to ensure project success
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• Meet or exceed sales targets and KPIs
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ACCOUNTABILITIES

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• Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry.
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• Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC needs.
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ORGANIZATIONAL ALIGNMENT

This position is reported directly to the local VP of Business Development.

QUALIFICATIONS

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• 10+ years of Rotating Equipment Service experience
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• Ability to travel
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• Proven experience in B2B sales; HVAC, mechanical contracting, or construction industry experience is highly preferred
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• Strong interpersonal and communication skills
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• Ability to understand technical concepts and translate them into client-friendly solutions
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• Negotiate agreements and keep records of sales and data
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• Self-starter with excellent time management and organizational skills
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• Proficiency with CRM software and Microsoft Office
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• Valid driver's license and willingness to travel locally for client meetings and site visits
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