Associate Strategic Client Executive

divh2Associate Strategic Client Executive/h2pThe Associate Strategic Client Executive (Associate SCE) role will serve as the primary point of contact for Zelis for their assigned book of business. The Associate SCE will manage an assigned book of business comprised of vertically aligned clients and will drive growth for Zelis by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and ensure Zelis is always meeting and/or exceeding client expectations while driving a superior OneZelis customer experience. The Associate SCE will develop and maintain critical internal and external relationships to sustain and build upon Zelis value proposition and work collaboratively across the enterprise to achieve their clients goals and objectives./ppWhat youll do:/pulliClient Relationship Building: Maximize the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges as well as how Zelis supports the achievement of those goals./liliRevenue Management: Manage and oversee revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business./liliClient Renewals Retention: Responsible for client renewals and retention. Successfully facilitate contract negotiations with their leader and manage the complete life cycle to renew client agreements while looking for ways to expand the partnership./liliRisk Identification Mitigation: Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships./liliProduct Knowledge Optimization: Drive revenue growth through existing product optimization, understand and communicate key differentiators, product strategy, features, and functionality./liliClient Growth: Successfully uncover and qualify opportunities for growth to deliver great client value. Collaborate with sales to present innovative solutions and grow existing client base. Identify up and cross-sell opportunities to flag for Sales./liliClient Value: Effectively illustrate and validate client outcomes consistently, leveraging client reporting and knowledge of clients business goals and measures./liliConduct Client Business Reviews: Conduct and lead all client business reviews and account plans to optimize value within the clients book of business./liliClient Advocacy: Ensure industry leading quality service delivery and client satisfaction; measurements include proactive client management, timely escalation and resolution of issues, and nurture clients into loyal promoters. Secure client references and permission in support of key Zelis initiatives and case studies as needed./li/ulpWhat youll bring to Zelis:/pulliBachelors degree preferred./lili5+ years in client management role and extremely knowledgeable in the Payer space. Experience in working in healthcare including insurance companies, or working with cost management, electronic payments, and/or healthcare communications solutions./liliDemonstrated success in revenue management and increased utilization within an assigned book of business of mid to large enterprise clients./liliExcellent written and verbal communication skills. Excellent presentation, public speaking, and meeting management capabilities. Ability to tailor messages to audiences./liliProven collaboration with key business partners: Sales, Operations, Product, Services, and Marketing./liliAbility to anticipate future trends and incorporate them into business review planning./liliSynthesizes complex issues and communicates clearly with both clients and internal stakeholders./liliAbility to communicate and interact formally and informally with VPs and Executive Leadership; demonstrates enterprise thinking with ability to influence; proven ability to influence across a matrix and with leadership./liliExperience leveraging data and reporting to accurately identify client and industry trends; able to synthesize data into compelling narratives./liliDemonstrates sense of urgency and ability to multi-task and prioritize./liliStrong listening and comprehension skills, ability to understand and address client concerns, feedback, and appropriately manage discussions with clients./liliTravel estimated 30-40% (primarily) domestic [internal and external meetings]; Location: Remote./liliDeep Understanding of Clients Business: Understand the client in terms of markets they operate in, competitors, objectives, and challenges. Successfully build strategic account plans to fully understand clients pain and business drivers./liliDevelop Trusting Relationships: Cultivates deep relationships with clients and team/liliExecutive Communicator: Proactively communicates. Can effectively prepare and present communications to clients and leadership teams./liliProblem Solver: The ability to offer and communicate compelling solutions to client challenges is invaluable./liliIndustry Knowledge: Remain abreast of changing and evolving healthcare landscape, regulations, and related market vertical and competitor trends./liliFinancial Acumen: Strong financial acumen and ability to interpret client financials. Commission-driven and motivated to achieve growth targets./liliInnovative Thinking: Brings creative insight to clients businesses to help them deliver a competitive advantage./liliCollaborator: Actively partners across BUs to communicate client needs issues, shares and provides awareness of external trends and competitor landscape./liliTroubleshooting: Forward looking, keeps an eye out for potential internal/external problems and managing potential concerns./li/ulpPlease note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future./ppLocation and Workplace Flexibility/ppWe have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employees work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies./ppBase Salary Range/pp$95,000.00 - $120,650.00/ppAt Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role./ppZelis full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage./ppEqual Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you dont meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all./ppAccessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email View email address on click.appcast.io./ppDisclaimer/ppThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time./p/div