Dispatcher/Office Manager

Job Description Job Description Benefits/Perks Competitive Compensation Paid Time Off Job Summary We are seeking a professional and skilled Dispatcher/Office Manager to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. Communicate with customers and technicians to ensure all jobs are completed in a timely manner. The ideal candidate is highly organized with the ability to multi-task and work well under pressure. Responsibilities Receive inbound emergency and non-emergency calls Collect and document information from callers Prioritize calls according to the level of urgency Transmit information to the appropriate person or department Direct technicians to appropriate location Monitor status of technicians Communicate with customers in a timely manner Manage maintenance contracts Create proposals Qualifications High school diploma/GED Previous experience as a Dispatcher or in a similar position Excellent communication skills Excellent typing and data entry skills Understanding of best practices and procedures for emergency response situations Strong verbal and written communication skills Highly organized with the ability to multitask and prioritize projects Ability to work well under pressure Ability to work well with others