Sr Credit Coordinator

Credit Coordinator

The Credit Coordinator is responsible for managing collection activities for an assigned portfolio of customer accounts while supporting the overall credit and accounts receivable function. This position works closely with Regional and Branch leadership, sales teams, customers, collection agencies, and legal partners to resolve past-due balances, disputes, lien and bond matters, and other collection-related issues.

The ideal candidate is organized, customer-focused, and comfortable balancing strong customer relationships with the need to protect the company's financial interests. Experience in distribution, wholesale, manufacturing, or the construction industry is preferred.

Key Responsibilities

• Manage collection activities for an assigned accounts receivable portfolio, including follow-up on delinquent and past-due accounts.
• Create, negotiate, and approve customer payment plans within established authority levels.
• Process and approve lien waivers in accordance with company procedures and applicable requirements.
• Monitor and comply with applicable state and federal lien and bond laws for assigned branches and territories.
• Identify and reconcile short payments, unapplied cash, and other account discrepancies.
• Follow up on customer disputes in a timely manner and partner with Regional leadership, Branch management, and sales representatives to reach resolution.
• Facilitate the placement of delinquent accounts with third-party collection agencies and recommend legal action when appropriate.
• Maintain regular communication with Regional and Branch leadership and sales teams regarding collection activity, account status, disputes, and potential credit risks.
• Communicate professionally with customers to resolve outstanding balances while maintaining positive business relationships.
• Visit customers and branch locations as needed to address collection matters and strengthen working relationships.
• Maintain accurate documentation of collection activity, payment arrangements, disputes, and account status.
• Perform other duties and responsibilities as assigned.

Minimum Qualifications

• 5 years of collections, accounts receivable, or credit-related experience; experience in distribution, wholesale, manufacturing, or the construction industry is preferred.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Demonstrated customer service and problem-solving skills.
• Ability to communicate effectively with customers, sales representatives, branch personnel, and management.
• General proficiency with Microsoft Windows and Microsoft Office applications, including Excel.
• Ability to exercise sound judgment when handling sensitive customer and financial matters.

Preferred Qualifications

• Knowledge or experience within the construction industry.
• Familiarity with construction lien and bond requirements.
• Previous experience using an automated collections platform, such as GetPaid or an equivalent system.
• Understanding of accounts receivable, cash application, credit, and collections processes within a construction-related distribution environment.

Core Competencies

• Credit & Collections Management
• Customer Service
• Account Reconciliation
• Negotiation & Conflict Resolution
• Lien & Bond Administration
• Problem Solving
• Attention to Detail
• Written & Verbal Communication
• Organization & Prioritization
• Cross-Functional Collaboration

Following is a list of physical and mental requirements identified as necessary to achieve the essential functions of this role:

• Attendance – Ability to maintain the scheduled days and hours, including onsite presence at the assigned location as specified.
• Physical Capacities – Lift up to 25 pounds on occasion, sitting and standing for extended periods.
• Operation of Office Equipment — Job requires operation of equipment common to office settings, including computers, copiers, and other office equipment, including Near Vision, Manual Dexterity, and working in proximity to equipment.
• Oral Communication Skills – Speaking, Speech Clarity, and Speech Recognition.
• Written Communication Skills – Writing, Reading and Written Comprehension, and Written Expression.
• Mental Capacities – Achievement/Effort, Active Listening, Adaptability/Flexibility, Analytical Thinking, Attention to Detail, Category Flexibility, Concern for Others, Cooperation and Coordination, Critical Thinking, Deductive Reasoning, Dependability, Independence, Inductive Reasoning, Information Ordering, Initiative, Innovation, Maintenance of Relationships, Integrity, Oral Comprehension and Expression, Problem Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management.

Our commitment to excellent customer service is just part of our story. We're also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All full-time associates are eligible for the following benefits:

• Medical and Dental Insurance
• Flexible Spending Accounts and Health Savings Accounts
• Company-paid Life Insurance
• Short Term Disability
• 401(k) Plan
• Paid Time Off (PTO) - plus paid holidays
• Parental Leave

Voluntary benefits:

• Vision
• Long-term Disability
• Voluntary Life and AD&D Insurance
• Additional Voluntary Benefits through Corestream

We're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.

This disclosure is our good faith estimate and may be adjusted for the applicable geographic differential associated with the location, as well the actual duties assigned when the position may be filled. The range for this role considers a wide range of factors that are reviewed in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Reece USA, it is not typical for an individual to be hired at or near the top of the range for their role. Final compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

$20.75 - $31.10

In this role you may be eligible for additional contributions to your total rewards package like commission, profit sharing, or an annual bonus. Total Rewards components may be subject to written plan documents.