Customer Service Representative

Customer Service Representative – Klingspor Job Summary Klingspor is seeking a professional and customer-focused Customer Service Representative to join its team in Hickory, NC. This full-time role offers $43,888–$46,000/year plus comprehensive benefits, including healthcare, retirement plans, paid time off, and on-site amenities. The successful candidate will process orders, handle customer inquiries, and provide exceptional service to ensure a positive experience before and after purchase. Key Job Details Job Title: Customer Service Representative Employer: Klingspor Location: Hickory, NC Pay: $43,888–$46,000/year Job Type: Full-Time Key Responsibilities Process customer orders and returns via phone, email, and live chat Send relevant forms and applications to customers Handle customer questions and concerns with empathy and professionalism Collaborate with other departments to efficiently meet customer needs Perform data entry and research tasks Provide accurate information and resolve customer issues promptly Perform additional duties as assigned Candidate Requirements Essential: High school diploma or equivalent (Associate’s degree or higher preferred) Minimum 3 years of customer-facing service experience Excellent communication and active listening skills Ability to remain calm under pressure and resolve grievances effectively Strong problem-solving skills Proficient computer literacy and ability to learn new software Benefits Competitive salary ($43,888–$46,000/year) Career growth opportunities Medical, dental, and vision insurance Short- and long-term disability coverage Health Flex Spending Account Life insurance 401(k) retirement plan 9 paid holidays and PTO On-site gym and daycare facilities Application Process Apply directly via Klingspor’s employer site. Highlight your customer service, order entry, and data entry experience. Shortlisted candidates will be contacted for interview. #J-18808-Ljbffr