Accounts Receivable Specialist

Job Description

Job Description

Staff AccountantWE LOVE BEER!Our company motto is "TRUST us for the Perfect Pint." Our mission is to provide great-tasting draft beer to the consumer the way the brewmaster intended and to grow the sales of draft beer in the markets we serve. Position OverviewThe AHFP Accounts Receivable Specialist is a key member of the accounting team responsible for supporting the company's accounts receivable operations, collections, and cash application processes. This role ensures the timely and accurate collection and recording of customer payments, maintains accurate customer account information, and supports the overall financial health of the AHFP organization.The Accounts Receivable Specialist will manage day-to-day A/R activities, including customer invoicing, payment collection, account reconciliation, payment processing, and follow-up on outstanding balances. This position will report directly to the Controller and will partner closely with the accounting team, operational leaders, and other key stakeholders to resolve account issues, improve collections, and support accurate and efficient financial operations.Position Requirements3-5 years of prior AR experience preferredHigh school diploma or equivalentBilingual (preferred): English/SpanishComfortable with frequent outbound calling and proactive customer outreach, particularly regarding billing and outstanding balancesPosition Responsibilities Issue A/R invoices to customers daily, communicating via email, mail, phone, and customer billing portalsFacilitate payment of invoices by sending customers payment reminders, statements, and payment status inquiriesConsistently follow up on past-due accounts according to the escalating contact schedule detailed in the Collections SOPDocument daily collections activity in applicable platforms and keep record of all customer interactionsReceive payments through various methods including check, debit/credit, and ACHProcess payments daily for customers, ensuring payment authorizations on fileRecord invoice, payment, and deposit transactions promptly, accurately, and completelyCommunicate with customers to obtain missing remittance detailsCommunicate with Operations/Management to obtain missing invoices and invoice details necessary for accounting recordsReview A/R invoices, credit memos, payments, customer account balances, and A/R aging reports for accuracy and resolve discrepancies in collaboration with ControllerCommunicate A/R balance corrections to Controller, such as credit memos and unapplied payments to customers if applicableCollaborate with Controller to coordinate billing dispute resolutions along with Operations/ManagementProvide customers with requested documents such as payment instructions and authorization forms, W-9s, and COIsMeet regularly with the A/R team to review aging reports, difficult accounts, SOPs, etc.Provide recommendations to the Controller regarding accounts to send to an outside collections agencyAnswer incoming phone calls to the office and direct them accordinglyManage assigned email and respond promptly to internal and external messagesUpdate and maintain accounting department records in Google DriveOther duties as assigned by Controller, and other key executive personnelSpecific Duties and Areas of FocusReduce payment delinquencies and prevent accounts from entering into past due statusResearch accounts and work with Operations/Management and Controller to collect balances dueSubmit AHFP invoices on completed work orders in miscellaneous customer billing portals Working HoursThe AR Specialist role is primarily a scheduled, office-based position. Work is generally performed Monday through Friday, 7:00 am - 5:00 pm; however, schedules may vary based on business needs. The AR Specialist may be required to start early, adjust daily schedules, work occasional evenings or weekends, or assist with task coverage as assigned by AHFP.Salary:$22.00 - $26.00 per hour