Head of Sales

Head of Sales

Department: Sales (US)

Employment Type: Permanent

Location: Atlanta

Reporting To: Mathias Søberg

Description

About us

YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk.

We are owned by the leading Private Equity company, EQT, and have grown +100% year-on-year since 2020. Our US operation is headquartered in Atlanta and our global headquarter is in London. From here, we service our partners, including eBay, Amazon, GrubHub, Shopify, and Stripe.

The role

As the Head of Sales , you will take full ownership of managing, building, and leading the US sales team scaling rapidly over the next 12 months. The team is responsible for supporting new and existing merchants throughout their revenue-based financing journey.

Your primary objective will be to drive strong conversion and funded volume while delivering an excellent customer experience, measured through metrics including Trustpilot and NPS. You will build a high-performing team, develop the management structure required for scale, and create the processes and operating rhythms needed to support rapid growth.

You will work closely with Partnerships, Product, Commercial and Risk/Underwriting to improve the end-to-end application journey, strengthen existing partner performance and successfully go-to-market with new partners and improve the overall merchant experience.

This is a build-and-scale role, focused on improving performance, processes and efficiencies across the US market. You will operate with significant ownership, building a high-performing team and delivering against ambitious targets. You will stay close to the detail, using data and a strong understanding of the end-to-end application journey to identify opportunities, streamline processes, improve conversion and enhance the overall merchant experience. We are looking for someone who combines strong analytical and problem-solving capabilities with excellent people skills, and who can move quickly to turn insights into measurable improvements.

Key Responsibilities

• Take full ownership of the US Sales team, delivering strong conversion, funded volume, partner service and customer outcomes.
• Build and scale the team, hiring, developing and retaining high-performing salespeople and managers as the business grows.
• Build the management structure, processes and ways of working required to operate effectively at scale. Create a high-performance culture through clear targets, coaching, performance management and continuous development.
• Own and continuously improve sales KPIs and performance, using data to identify opportunities, address performance gaps and drive growth and efficiency.
• Identify and remove bottlenecks across the application and funding journey to improve conversion and the overall merchant experience.
• Collaborate closely with Partnerships, Commercial and Risk/Underwriting to improve existing partner performance and successfully launch new partnerships.
• Act as a change leader, implementing and embedding improvements quickly and effectively as the business scales with minimal disruption and strong adoption.

Skills, Knowledge & Expertise

The ideal candidate will have the following skillset:

• A strong track record of building, scaling and leading high-performing sales teams, ideally having grown a team from ~15 people to 40-50+ in a startup or high-growth environment.
• Experience managing large teams (15+), including managers, with a strong track record of coaching, developing and mentoring both individual contributors and leaders.
• 3+ years’ experience in fintech, SME lending, revenue-based financing, MCA or another relevant financial services environment, ideally within a high-growth startup or scale-up.
• A builder mentality, being comfortable creating the structure, processes and management layers needed as an organization scales rapidly.
• Experience operating in a fast-paced startup or scale-up environment, with the ability to thrive through ambiguity, changing priorities and rapid growth.
• Strong commercial judgment and problem-solving skills, with the ability to use data to identify opportunities and make effective decisions.
• You are hands-on, proactive, and action oriented - You push projects forward, remove blockers, and get things done.
• Excellent written and verbal communication skills, with the ability to influence stakeholders and bring teams with you through change.
• A proven change leader, able to implement new processes and ways of working quickly and effectively.

Nice-to-have:

Experience with SQL, Python, R or other analytical tools, and/or experience within the US financing market.

Job Benefits

It’s just getting fun:

• We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.
• But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started.
• You will be a part of the fastest growing market at

Lots of upside:

• High-growth (>100% growth YoY since 2020), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).
• Well-capitalised with supportive private equity backing.
• Part of Banking Circle Group with fully licensed Luxembourg bank which can provide balance sheet and support globalexpansion in otherwise complex regulated markets.

Motivating work environment:

• High-quality team who pushes each other to succeed through direct feedback and aligned incentives.
• Strong and transparent team culture, we have each other’s backs.
• Independent work environment where results matter.
• Data driven culture and emphasis on speed (anti-red tape).

We offer comprehensive benefits package that includes:

• Health Care Coverage. YouLend covers 80%; employee contribution is 20% of the premium.
• Medical Plan (medical insurance and prescription drug coverage)- Choice of 5 different plans through United Healthcare.
• Dental plan coverage
• Vision plan coverage
• Benefits can be for: Employee only; Employee & Spouse; Employee & Child; Employee & Family
• Retirement - 401K match. Employee match $1 for $1 up to 5% of salary.
• Basic Life & AD&D Insurance.
• International travel insurance covered if traveling abroad for work purposes.
• Paid Time Off (PTO)- 20 working days (4 weeks) + US public holidays
• Paid Office Parking