Scheduling Coordinator

Scheduling Coordinator

Therapeutic Associates Happy Valley Physical Therapy is seeking a full time Scheduling Coordinator to join our team! This role provides general office support with a variety of clerical activities and related tasks that support the effective and efficient operation of the clinic.

Benefits Package

• Employees (and their families) Medical with Vision & Prescription and Dental Insurance
• Interactive Wellness Program with rewards for balanced, healthy living and mental health
• Employee Assistance Plan
• Teledoc
• Employees (and their families) Life & AD&D
• Long Term Disability
• Accrue up to 15 days of PTO (sick and vacation time)-increases with tenure
• 6 paid holidays, 1 charitable giving day, and up to 2 personal holidays
• 401(k)

Continuing Education Package

• Continuing Education Stipend ($500 annually)
• Continuing Education PTO (up to 1 day annually)
• MedBridge Learning Subscription
• Tuition Advancement program pre and post professional (application process)
• Employee Service Scholarship (application process)
• Community and philanthropic support through individual grants and paid time off

After 70+ years and the largest privately owned PT company in the United States, we continue to grow! With around 100 privately-owned clinics in the PNW, we offer you the ability to do what you love and discover new challenges, all in a place where you can take ownership, chase ideas, and build the future of physical therapy.

Therapeutic Associate's commitment to the physical therapy profession, to our patients and our employees ensures an exceptional standard of care. Our team members are the heartbeat of our organization, key to our success. We want to help employees live a happy, healthy, and productive life that balances what is important to them.

How you will make an impact

• Welcome patients, visitors, and providers in person or by phone, ensuring a positive first impression.
• Serve as the primary point of contact for patients, providing clear explanations of clinic processes, scheduling expectations, and general insurance information; escalate complex benefit or care plan questions as needed.
• Coordinate daily scheduling operations with a focus on maximizing provider schedule fullness and maintaining efficient patient flow.
• Minimize cancellations and open slots by monitoring schedules in advance, managing waitlists, and reaching out to inactive or pending patients.
• Monitor and process incoming referrals, completes new patient registrations, and conduct scheduling outreach.
• Ensure insurance verification (VOB) is completed by the registration team, request authorizations through the authorization team, track status, and communicate requirements to patients and care teams.
• Collect co-payments and time-of-service payments while ensuring compliance with billing and authorization procedures.
• Maintain accurate records, visit limits, and documentation within the EHR to prevent interruptions in care.
• Complete daily reconciliations and weekly deposits accurately and on time.
• Collaborate with clinical and front office teams to optimize scheduling, enhance communication, and support shared operational goals.
• Support team members with EHR use and scheduling best practices; share feedback and suggestions to improve workflows.
• Demonstrate ownership and adaptability in managing scheduling priorities, supporting efficiency, and contributing to clinic success.
• Occasional driving for business needs.
• Other duties as assigned.

What you will need to bring to the table

• 2+ years of customer service experience
• 2+ years of medical office experience strongly preferred
• High school diploma or equivalent
• Must be at least 18 years of age
• Basic proficiency with MS Office products including Word, Excel, and Outlook

Why Join Our Team:

• Professional and Clinical Development — Ongoing mentorship and continuing education opportunities.
• Collaboration and Care Team Model — Opportunity to work within a care team that provides support and collaboration both within individual clinics and across the organization. We strive for focused attention on each patient's journey toward positive health and wellness.
• Innovation — We are committed to exploring new technology, treatment methodologies and process improvements that support our care teams and enhance the patient experience.
• Committed to Diversity and Inclusion — We believe that diversity makes our clinic stronger. We are committed to creating an inclusive environment where everyone feels welcome and respected.
• Community Oriented — Giving back to the community is a part of who we are. We give back to our community through free community education events, local sporting events, local school organizations, youth organizations, Veterans organizations, and community improvement projects.

Being a part of the Therapeutic Associates Physical Therapy family is an opportunity to make a positive impact in our communities while continuing to learn and grow within a challenging and gratifying profession. If you would like to learn more about becoming part of the Therapeutic Associates team, please review our website and submit your resume today! Therapeutic Associates Inc. (TAI) is a company that strives to ensure that all people belong in our spaces and have opportunities for growth because we believe that diversity in our team makes us outstanding. Therefore, TAI hires, promotes, and terminates with equitable practices where discrimination and harassment are unacceptable based on any characteristic protected by federal, state or local laws.

*This includes but is not limited to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, ethnicity, socioeconomic status, citizenship, weight, marital status.