Customer Service/Office Staff

Position purpose: The Swimformation staff is the expert on the LPB class schedule and has the knowledge and ability to place students in appropriate classes. Is familiar with the schedule at all four locations. Oversees the Swimformation desk, which could mean working in the front helping customers or in the back office.Responsibilities/Duties/Functions/Tasks:Tours the facility with potential customersCustomer service (helping, greeting and answering questions from customers)Answers phone calls from customers and returns voicemailsInterfaces with customers in person, via phone or live chatMakes outbound phone calls to customers regarding their child or childrenHas the knowledge & ability to enroll children into classesKnows all LPB policies and how to communicate them to customersHandles and saves financial payments from customers when booking studentsHandles upset customers and/or knows who to send them toHas the ability to research, enroll and switch students by looking at all 4 schools schedulesConsolidates classes at all 4 locationsAttends mandatory meetings and training sessions as scheduledAttends mandatory workshopsPut together bulletin boards (guppy gossip, staff pictures, etc.)Restocks organizes and maintains Waverly’s merchandiseThe general office supply organizationCovers as the Monitor as neededOther office duties as assignedQualifications:Ability to MultitaskAbility to answer and talk on the phonesBasic mathematical skillsStrong customer service and communication skillsBasic computer knowledge (word, live chat, excel)Knowledge of LPB’s curriculum and policiesAbility to handle secure information (customer's financial information)Work Requirements:Ability to lift up to 50lbsAbility to sit and work at a computer station for up to 8 hours a dayAbility to answer and talk on the phone #J-18808-Ljbffr La Petite Baleen Inc