Specialist, Account Management

Influencer Account Management

Recognized as Social Media/Influencer Agency of the Year, and as the annual partner for Forbes Top Creators List, Influential sits at the center of culture and the creator economy. Through our platform Captiv8, the industry's #1 ranked influencer marketing platform, we combine deep API integrations, advanced AI, and machine learning with human expertise to connect brands with a network of more than 15 million creators worldwide. Our work powers award-winning campaigns across Meta, Snap, TikTok, YouTube, and more, partnering with Fortune 500 companies and global organizations to deliver impact across retail foot traffic, in-store sales, online conversions, and TV tune-in. At Influential, you'll work with a fast-moving, high-performance team solving complex problems and shaping the future of marketing. You'll build, grow, and make an impact alongside top talent, leading brands, and the world's most influential creators.

Overview

The Account Management practice at Influential is the operational backbone of our campaign delivery. Account Managers are responsible for managing timelines, budgets, resources, and cross-functional alignment to ensure campaigns are delivered on schedule and within scope. Serving as the central project manager for each campaign, Account Managers coordinate with Creator Management, Creative, Strategy, and Finance while maintaining all required documentation and platforms. The ideal candidate knows how to navigate fast-paced agency life, juggle extreme volume, and still keep every timeline and budget tracker impeccably updated.

Responsibilities

Creates and maintains campaign timelines, creator trackers, and other required docs via approved templates. Owns Monday.com, works cross-functionally with Creator Management, Strategy, Creative, Finance, and the Division Lead to ensure trackers and dashboards are accurate. Owns Salesforce and corresponding inputs ensuring system is up to date at all times. Oversees budget tracking, ensuring every dollar is accounted for and spent. Assigns resources across all disciplines to each campaign. Facilitates SOW and Change Order workflows in Ironclad. Ensures timing and completion of deliverables align with agreed upon SLA timelines. Coordinates with Finance on POs and other related items to ensure billing is up to date and accurate. Provides weekly/monthly/quarterly reporting as needed to Division Lead and Operations.

Qualifications

Strong project management background; comfortable managing multiple concurrent workflows. Proficient with Monday.com (boards, dashboards, automations), Salesforce, and Ironclad. Familiar with influencer/creative campaign workflows preferred. Comfortable owning budgets, timelines, and cross-functional coordination. Highly organized with excellent attention to detail. Able to simplify complex workflows and keep teams accountable. Clear communicator who drives alignment across functions. Strong follow-through and comfort with deadlines/SLA adherence. Confident managing up and flagging risks early.

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent. Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off. Compensation Range: USD $60,800.00 - USD $80,000.00/Annually.