Administrative Specialist

The Administrative Specialist is responsible for managing responses to student and family inquiries directed to Jasper Central, supporting the administrative operations of the office, and reviewing payment and vendor activity. The incumbent is expected to develop a thorough understanding of the student life cycle and a specialized understanding of inquiry management and case resolution, student account and financial aid processes, office workflow and records administration, vendor invoicing and contract activity, and the system maintenance associated with these administrative functions. This individual will also be responsible to work collaboratively across offices in resolving escalated student and family issues. This is an in-person, on-campus, non-remote position. About Jasper Central Jasper Central serves as a one-stop shop, bringing together representatives from the Offices of Financial Aid, the Registrar, and Student Accounts and Bursar Services to provide comprehensive support throughout the student experience. Serve as a primary point of contact for student and family inquiries received by Jasper Central by phone, email or other departments Manage the inquiry queue to ensure timely, accurate, and consistent responses, escalating complex or sensitive cases as appropriate Track inquiry volume, response times, and recurring issues, and report trends and service metrics to the Director Draft and maintain response templates, knowledge base entries, and FAQs to support consistent student- and family-facing communication Provide administrative support for office operations, including scheduling, correspondence, meeting materials, document management, and records retention Review vendor activity, including invoices, purchase orders, contracts, and payment records, and coordinate with the Business Office on discrepancies Maintain student records in University systems, including records related to inquiries, correspondence, and account activity Initiate, lead, and/or participate in special projects Other duties as assigned 1+ years' experience preferably in student services within higher education High School diploma or equivalent (GED) required Must have the ability to think critically and perform complex tasks Demonstrated ability to provide exceptional customer service and effectively respond to inquiries from students, families, and other stakeholders Excellent communication and interpersonal skills, and the ability to work cooperatively with co-workers are required Experience with student information, student account, or financial systems and proficiency with spreadsheets and reporting tools is preferred #J-18808-Ljbffr Manhattan College