Remote SaaS Customer Service Manager: Lead & Scale Support
OperationsArmy
A leading tech company is seeking a Customer Service Manager to oversee a growing team during a product launch. You will manage customer service operations, improve processes, and ensure outstanding support experiences. The ideal candidate has over 2 years of experience in remote team management and is proficient in tools like Slack and Intercom. This full-time position is fully remote, based in the U.S. #J-18808-Ljbffr
- A leading customer service solutions company is seeking a Customer Service Manager to oversee a remote team during a product launch. You will manage team performance, optimize support workflows, and ensure excellent customer... ..., particularly in a SaaS environment. This...Remote job
- A leading remote SaaS company is seeking an experienced Customer Service Manager to oversee a distributed team. The role involves ensuring operational excellence during the self-serve product launch and requires at least 2 years of experience in managing customer service...Remote job
- A leading tech company is seeking a Customer Service Manager to oversee a growing team during a product launch. You will manage... ..., and ensure outstanding support experiences. The ideal candidate... ...has over 2 years of experience in remote team management and is proficient...Remote workFull time
- A forward-thinking company is seeking a Customer Service Manager to lead a remote team during a self-serve product launch. Responsibilities include managing frontline representatives, optimizing support operations, and enhancing customer experience. Must have 2+ years...Remote job
- A tech company is seeking a fully remote Customer Service Manager in Ohio. You will lead a team responsible for exceptional customer experiences during a self... ...candidate has over 2 years of experience managing support teams, excels in communication, and is proficient in...Remote job
$4,400 per month
...Remote - Full Time RxVantage is transforming the... ...matters, RxVantage is scaling rapidly. We are a secure... ...dynamic Inside Sales Manage r to lead a team of Account... ...experience, ideally with SaaS solutions or selling... ...providers serve as pillars of support to our family, friends...Remote workFull timeTemporary workLocal areaFlexible hours$95k - $118k
...Enterprise Customer Success Manager – State Lead (New Mexico) Location: Remote - Must be based in New... ...has been supporting startups and global... ..., hardware, and services for the enterprise... ...program Lead large-scale program... ...within healthcare SaaS ~ Demonstrated...Remote workFull timeFlexible hours$60k - $150k
...with more than 40,000 customers and millions of users... ...seeking an Account Manager with strong relationship... ...revenue for cloud, SaaS, or mobile solutions. This is a Remote Work-from-Home full-time... ...and product support resources Nurture warm leads and maintain strong long...Remote workFull timeWork from home- Bastion is seeking a Senior Manager, Customer Support Operations to build and run the customer support... ...in the US, with preference for NYC but remote work is allowed nationwide. You will... ...day one. This hands-on role requires scaling support, shaping processes, and partnering...Remote work
$80.49k - $100.6k
...a globally distributed remote team, Loadsmart continues... ...hiring an Senior Account Manager to grow revenue within its existing customer base and new accounts.... ...negotiate contract terms on SaaS renewals Build a... ...driving decisions that support revenue target delivery...Remote jobFull timeContract workVisa sponsorshipWork visa$130k - $180k
...execute fully managed campaigns,... .... Trusted by leading enterprise brands... ...of strategic customers. This is a... ...products and services. You’ll operate... ..., Product, Support, Finance, and... ..., martech, SaaS, or agency environments... ...tooling to scale customer... ...hiring fully remote candidates....Remote workPermanent employmentFull timeLocal area- ...economy, at global scale, with impact your friends... ...are looking for a customer-focused,... ...operationally minded leader to manage three Mid-Market... ...Managers and lead our tech-touch digital... ...proactive customer support Build scalable processes... ...development Remote & Office: Internet...Remote workFull timeWork at officeFlexible hours
$55k - $80k
...Sycle is a market-leading global SaaS company with... ...practice management solution for audiology... ...time so our customers can grow their... ...exceptional services that delight... ...with a large remote workforce across... ...culture. Executive Support & Coordination... ...it before it scales. Pivoting...Remote workWork at officeWorldwideShift workNight shift3 days per week- Customer Success Manager Firework is redefining the future... ...brands and leading retailers. But... ...at scale. Having raised... ...impact revenue Support the team to provide... ...an exceptional service experience, including... ...in B2B SaaS and e-commerce... ...The role may be remote. For remote, we...Remote workLocal area
- UpGuard is seeking an Account Manager to focus on renewals and expansion within our key SaaS accounts. You will own renewal... ..., and collaborate with Sales, Customer Success and Marketing to identify... ...security and TPRM. This role supports remote work with global collaboration...Remote job
- A leading IT training platform is seeking a Customer Support Manager to oversee operations for its global SaaS customer base. The ideal candidate will have over five years of customer-facing experience, including two years in SaaS support, and strong hands-on management...Flexible hours
- ...Ventures, and other leading investors, we're... ...Plenful is hiring a Customer Experience Account Manager to join our... ...handle implementation, support, retention, and expansion... ...as the company scales. This is a remote position. What... ...— ideally in SaaS or healthcare technology...Remote workFull timeContract workWork at officeFlexible hours2 days per week
- ...A leading insurance technology firm is seeking a Project Manager to oversee customer-facing projects. This role requires strong project management expertise and the ability... ...Candidates should have 5–7 years of experience in SaaS or product-based organizations and strong...Remote work
$120k - $180k
...digital hub supporting communications... ..., employee services, and work.... ...operation at scale. More than 1... ...dynamic Account Manager to join our... ...named customer accounts.... ...party sales, leading the process... ...exceeding quota in SaaS sales,... ...genetics. #LI-REMOTE Pay Range...Remote workFull timeWork experience placementWork at officeWork from homeFlexible hours- ...Front is the customer operations platform... ...can scale without losing... ...raised $204M from leading venture... ...Scaled Account Manager at Front, you... ...Position and Sell Services Packages:... ...and premium support packages—either... ...action. SaaS Savvy: Experience... ...as a fully remote role ~...Remote workFull timeWork at officeImmediate startWork from homeMonday to FridayFlexible hours
$130k - $144.5k
...Location:• [Remote, US]. This role... ..., Gem helps customers boost recruiter... ...an industry-leading 4.8/5 rating... ...experienced Scaled Customer Success Manager to play a crucial... ...Professional Services & Revenue... ...multiple tasks supporting... ...Management in a SaaS / software company...Remote workWork experience placementWork at officeFlexible hours$170k
...growth-minded account manager with a proven... ...for each of your customers to guide them in optimizing... ...priorities and lead initiatives in... ...stakeholders through remote and in-person... ...functional product, support, and customer operations... ...need 3+ years of SaaS experience in...Remote workContract workWork at office3 days per week$65k - $75k
...0/yr - $75,000.00/yr Customer Support Team Manager Must apply on our website... ...) and 2 days a week remote overtime as needed.... ...metrics. -Take the lead in setting up and overseeing... ...of customer service initiatives, this also... ...includes building and scaling the CS team to support...Remote workFull timeTemporary workWork at officeWorldwideMonday to FridayShift work2 days per week3 days per week- ...Canonical is a leading provider of open... ...innovation and IoT. Our customers include the world... ...Success - Team Manager. To support Canonical's... ...outstanding customer services in the new technologies... ...regions and are remote positions. The... ..., experience in SaaS or software...Remote workWork at officeLocal areaWork from homeWorldwideFlexible hours
- ...the world's leading Open Payments... ...design, meaning customers are never... ...Enterprise Account Manager at Spreedly,... ...ability to support alignment... ..., or B2B SaaS Sales, with quota... ...operational scaling Demonstrated... ...coaching service ~ Visits to... ...Carolina for remote employees...Remote workFull timeContract workImmediate startWork from homeWorldwideFlexible hours
- ...across public cloud, SaaS, identity, and... ...at the speed and scale of hybrid... ...visit Scaled Customer Success Manager About Vectra... ...Product Marketing, Support, and Renewals, the... ...accounts. ~ Lead customer escalations... ..., and self-service resources. This includes...Remote workWork at officeWorldwide
$250k
...across channels, scale product... ...solutions, our customers create optimized... ...As the Manager, Client Success... ...Strategic, you lead a team of... ...You coach and support your team in... ...Sales, Product, Services, Legal, Finance... ...in a B2B SaaS environment.... ...balance through remote-first working...Remote work$136.8k - $152k
...meaning we offer our customers an AI-powered... ...re honored to be a leading player in a massive... ...Customer Experience Managers (CEM) connect Wiz... ...groups (Sales, Support, Success), product... ...experience with large-scale transformations to... ...of Security SaaS offerings and pricing...Remote workFull time$130k - $160k
...cyber resilience SaaS platform is... ...for a Lead Enterprise Account Manager to join our... ...will have the support of marketing,... ...channel sales and customer success to... ...ever-changing scaling company ~ You... ...professional services within an... ...Flexible and remote working, so you...Remote workFull timeImmediate startFlexible hours2 days per week$155k - $175k
...gap: securing the SaaS applications where... ...the horizon, we’re scaling quickly toward long... ...Technical Account Manager (TAM) professional to join our Customer Success team. If you... ...up. This is a 100% remote role with a preference... ...’s ability to support and enable our customers...Remote jobFull timeWork from homeFlexible hours
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