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Remote SaaS Customer Service Manager: Lead & Scale Support

Full-time

OperationsArmy

A leading tech company is seeking a Customer Service Manager to oversee a growing team during a product launch. You will manage customer service operations, improve processes, and ensure outstanding support experiences. The ideal candidate has over 2 years of experience in remote team management and is proficient in tools like Slack and Intercom. This full-time position is fully remote, based in the U.S. #J-18808-Ljbffr

Vacancy posted 1 day ago
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