Program Support Assistant (Caregiver Support Program)

Program Support Assistant (Caregiver Support Program) Duties include but are not limited to: Provide comprehensive clerical, administrative, and business support to the Caregiver Support Program to ensure smooth and efficient daily operations. Manage the intake, receipt, indexing, and secure transmission of health and administrative documents in accordance with VHA privacy and security requirements. Track and monitor application status, wellness visits, program census, and other operational data needed for CSP workflow and performance measures. Collect, organize, and review workload and fiscal reports to ensure accuracy and completeness in support of program reporting requirements. Prepare correspondence, written reports, official memos, meeting minutes, and other program documents using proper VA formatting standards. Maintain calendars, schedule meetings, coordinate administrative activities, and assist with prioritizing tasks across CSP staff and multiple service locations. Provide professional customer service to Veterans, caregivers, VA staff and the public by responding to inquiries, assisting with navigation of CSP processes, and ensuring clear and courteous communication. Support data analysis activities by creating and maintaining internal databases, retrieving data, and generating reports for program evaluation and management decision-making. Serve as Fund Control Point Clerk by processing supply and equipment requests, maintaining inventory records, and supporting procurement and fiscal responsibilities in alignment with VA policy. Perform TMS coordinator duties including account updates, entering training credits, managing employee profiles, assisting staff with TMS functions, and running required training and compliance reports. Be the liaison with VA or non-VA entities to complete administrative tasks that are in support of CSP operations. Responsible for timekeeping functions Coordinate incoming data from a variety of sources. Act as a Personal Identity Verification (PIV) Sponsor for PIV Card applicants. Work Schedule: Monday - Friday, 8:00am - 4:30 pm Telework: Not eligible Virtual: This is not a virtual position. Position Description/PD#: PD14096A US Department of Veterans Affairs