AIOPS Implementation Engineer

Job ID: SRJ_8778Posted: 2026-05-07Location: Irving, TXSalary: USD 125-130 / Yearly (Full Time)Employment Type: Full TimeIndustry: Computer SoftwareClient: WiproContact: Meghana GorusuCompany: SRI Tech SolutionsTitle: AIOPS Implementation Engineer (Need candidate who has experience with Netcool and Bigpanda) Location: Irving, TX – HybridType: FulltimeRole OverviewWe are seeking experienced Event Management and AIOps engineers with strong hands‑on expertise in BigPanda, including migration from legacy platforms such as Micro Focus / OpsBridge NOI.The role focuses on designing, implementing, and operationalizing BigPanda in large‑scale production environments, with emphasis on event correlation, noise reduction, integrations, and driving operational maturity.BigPanda Implementation & MigrationLead end‑to‑end BigPanda implementations in enterprise environmentsDrive migration from Micro Focus / OpsBridge NOI to BigPandaPerform event source rationalization, policy redesign, and validation of correlation/suppression logicDesign BigPanda architecture aligned to Operations and SRE needsEngineer event correlation, enrichment, topology, and alert intelligenceImplement deduplication and suppression to reduce alert fatigueConfigure incident creation, ownership, and lifecycle workflowsEnsure high signal‑to‑noise ratio for operations teamsIntegrate BigPanda with monitoring tools (infrastructure, application, cloud)Integrate with ITSM platforms (e.g., ServiceNow) and collaboration toolsEnable automated workflows for incident creation, updates, and closurePartner with monitoring and platform teams to onboard data sourcesPlatform Engineering & OperationsMonitor and maintain BigPanda platform health, performance, and reliabilitySupport go‑live, hypercare, and production stabilizationDefine runbooks, SOPs, and troubleshooting guidesParticipate in incident reviews and continuous improvementStakeholder & Team CollaborationCollaborate with NOC, SRE, Platform, and Application teamsProvide technical guidance during legacy‑to‑BigPanda transitionMentor junior engineers and support knowledge sharingParticipate in architecture reviews and governance forumsMandatory Skills & ExperienceStrong hands‑on BigPanda implementation and operations experienceProven migration experience from Micro Focus / OpsBridge NOIDeep knowledge of event management, AIOps, and alert correlationExperience in large‑scale, production operations environmentsEvent correlation, deduplication, suppression, and enrichmentTopology‑based event management and root cause identificationIncident lifecycle management with ITSM integrationTechnical & Platform SkillsStrong Linux/Unix and production operations experienceMonitoring tool and data source integration expertiseFamiliarity with enterprise monitoring stacks (infrastructure, cloud, application)Preferred / Good to HaveSRE or Platform Engineering backgroundBanking or regulated enterprise experienceCloud‑native monitoring and observability exposureAutomation/scripting experienceStrong troubleshooting and RCA skillsSRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.