Director of Insurance Contact Center Operations
Independence Pet Holdings, Inc.
Independence Pet Holdings, Inc. is seeking a Director of Service Operations – Contact Center to lead and scale insurance contact center operations across channels, delivering policyholder experiences and regulatory-compliant performance. Hybrid in Scottsdale, AZ or Chicago, IL; requires 10+ years in contact center leadership and strong cross-functional collaboration. The role emphasizes coaching managers, setting operating rhythms, driving improvements in CSAT, first-contact resolution, and cost #J-18808-Ljbffr Independence Pet Holdings, Inc.
Vacancy posted 1 day ago
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