Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

About Our Agency

At the Sylvia Nye State Farm Agency, we have proudly served the Placentia, Yorba Linda, Fullerton, and surrounding communities since 2002. With more than 20 years of experience, our agency is dedicated to building strong relationships, providing personalized insurance solutions, and helping customers protect what matters most.

Our team is committed to creating a welcoming, supportive environment where exceptional service, teamwork, and community involvement are at the heart of everything we do. We value professional growth, collaboration, and making a positive impact on the lives of our customers every day.

If you’re looking to join a customer-focused agency that values relationships, learning, and helping others, we’d love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Sylvia Nye - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.