Scheduling Administrator

Scheduler / Dispatcher

BigFoot Staffing is partnering with a well-established service organization in Portland to find a Scheduler / Dispatcher who can keep operations running smoothly while delivering a strong customer experience.

This role is ideal for someone who thrives in a fast-paced, team-driven environment and enjoys being the central point of coordination between customers, technicians, and internal teams.

What You'll Be Doing:

Be the First Point of Contact:

Manage inbound and outbound communication via phone, email, and chat—gathering key details and ensuring customers are set up for success from the start.

Keep the Schedule Moving:

Coordinate and assign service calls based on technician availability, skillsets, and service needs—keeping the dispatch board full and efficient.

Build and Maintain the Pipeline:

Proactively identify scheduling opportunities, fill gaps, and support consistent workflow across the team.

Connect Teams and Information:

Act as the link between customers, technicians, and internal staff—ensuring clear communication and accurate handoffs.

Stay Organized and Accurate:

Document all interactions and service details across scheduling and CRM systems (Asana, Salesforce, Building Reports, Inspect Point).

Solve Problems in Real Time:

Address scheduling conflicts, customer concerns, and last-minute changes with a solution-oriented mindset.

What We're Looking For:

• 1–2+ years of experience in customer service, scheduling, or administrative support
• Experience in service, construction, or dispatch-driven environments preferred
• Strong communication and problem-solving skills
• Ability to manage multiple priorities in a fast-paced setting
• Comfortable working across multiple systems and platforms
• Detail-oriented with strong follow-through

Compensation & Benefits:

• Pay: $24–$29/hr DOE
• Medical benefits and Paid Leave Oregon
• Retirement plan options (OregonSaves)
• Stable, team-oriented work environment

This is a great opportunity to step into a role where you're not just scheduling—you're keeping the operation moving and the customer experience strong. You'll play a key role in how the team performs day-to-day.