Scheduling Administrator
$24 - $29 per hourBigFoot Staffing
Scheduler / Dispatcher
BigFoot Staffing is partnering with a well-established service organization in Portland to find a Scheduler / Dispatcher who can keep operations running smoothly while delivering a strong customer experience.
This role is ideal for someone who thrives in a fast-paced, team-driven environment and enjoys being the central point of coordination between customers, technicians, and internal teams.
What You'll Be Doing:
Be the First Point of Contact:
Manage inbound and outbound communication via phone, email, and chat—gathering key details and ensuring customers are set up for success from the start.
Keep the Schedule Moving:
Coordinate and assign service calls based on technician availability, skillsets, and service needs—keeping the dispatch board full and efficient.
Build and Maintain the Pipeline:
Proactively identify scheduling opportunities, fill gaps, and support consistent workflow across the team.
Connect Teams and Information:
Act as the link between customers, technicians, and internal staff—ensuring clear communication and accurate handoffs.
Stay Organized and Accurate:
Document all interactions and service details across scheduling and CRM systems (Asana, Salesforce, Building Reports, Inspect Point).
Solve Problems in Real Time:
Address scheduling conflicts, customer concerns, and last-minute changes with a solution-oriented mindset.
What We're Looking For:
- 1–2+ years of experience in customer service, scheduling, or administrative support
- Experience in service, construction, or dispatch-driven environments preferred
- Strong communication and problem-solving skills
- Ability to manage multiple priorities in a fast-paced setting
- Comfortable working across multiple systems and platforms
- Detail-oriented with strong follow-through
Compensation & Benefits:
- Pay: $24–$29/hr DOE
- Medical benefits and Paid Leave Oregon
- Retirement plan options (OregonSaves)
- Stable, team-oriented work environment
This is a great opportunity to step into a role where you're not just scheduling—you're keeping the operation moving and the customer experience strong. You'll play a key role in how the team performs day-to-day.
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