Office Assistant

Job Description

Job Description

Position – Part-Time Assistant (non-exempt)

About PURIS:
PURIS operates across North America as the largest independent trenchless rehabilitation provider with 1,300+ employees dedicated to building lasting infrastructure with smart, sustainable resource management. The PURIS Family of Companies provides trenchless renewal solutions in the water, wastewater, and stormwater markets. Our environmentally friendly solutions work within existing infrastructure to save time, minimize environmental impact, and reduce community disruption. With an unrivaled toolbox of technologies, PURIS has the RIGHT solution for each project.

Job Summary Description:

The Part-Time Assistant supports homeowner communications, outbound calling initiatives, and administrative operations to help ensure exceptional customer service and efficient business operations. This role serves as a key point of contact for homeowners by handling inbound calls, responding to inquiries, conducting outbound cold calls, scheduling appointments, and maintaining accurate records of customer interactions.

The ideal candidate is detail-oriented, friendly, proactive, and able to juggle multiple priorities in a fast-paced setting while maintaining a polished and professional office atmosphere.

Essential Job Accountabilities:

• Answer and respond to inbound calls, voicemails, and inquiries from homeowners in a professional, courteous, and timely manner, including after-hours communications.
• Conduct outbound cold calls to homeowners to provide information, follow up on inquiries, schedule appointments, and support business development initiatives.
• Accurately document all homeowner interactions, call outcomes, messages, and follow-up activities in company systems.
• Escalate homeowner concerns, urgent matters, or service-related issues to the appropriate team members as needed.
• Represent the company professionally while building positive relationships with homeowners and prospective customers.

General Support

• Provide flexible support for evolving office and administrative needs.
• Perform other duties as assigned to help ensure the smooth operation of the office.

Knowledge, Skills, and Abilities:

• Strong organizational skills with high attention to detail.
• Excellent verbal and written communication abilities.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Strong interpersonal skills with a customer-service mindset.
• Proficiency in Microsoft Office applications (Outlook, Excel, Word, Teams).
• Ability to work independently while maintaining strong cross-department collaboration.
• Professional, approachable, and reliable demeanor.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Equal Opportunity Employer/Veterans/Disabled.