Customer Program Manager

Job Description

The Customer Program Manager is a key role responsible for managing complex, high-level projects while serving as the primary liaison between Ichor Systems and its customers. Reporting to the Project Manager, this position ensures that customer expectations are clearly understood and met through effective communication, detailed planning, and proactive coordination. The Customer Program Manager will oversee project documentation, track commitments, and maintain alignment with specifications and schedules. In addition to managing internal resources and subcontractors, this role focuses on building strong customer relationships, providing timely updates, and delivering exceptional service throughout the project lifecycle.

Specific Job Duties

• Generate, distribute, and track project commitments (subcontracts and purchase orders) with appropriate vendors
• Generate, distribute, and track change orders to subcontractors based on approved information
• Assist with generating punch lists, site observations, and other project documentation, track progress and completion
• Assist with generating and reviewing daily reports, editing, and distributing as directed by project manager(s)
• Work with project management and field staff to provide accurate information for reports and compose original correspondence
• Attend project management meetings (office and field) as needed; take notes, prepare, and distribute meeting minutes
• Assist in procuring supplies/materials as directed by project manager(s)
• Ensure parts are built to the most up-to-date drawings, specifications, addenda, and standards
• Collaborate with project management group to monitor production and complete associated reporting

Position Requirements Education:

• 4-year Business degree or equivalent experience

Behavioral Attributes:

• Ability to plan and organize work effectively
• Strong attention to detail
• Ability to analyze problems, propose solutions, make logical decisions, and carry them out
• Demonstrated ability to perform multiple tasks in a fast-paced construction environment with accuracy

Skills:

• Strong computer skills, including proficiency in Excel and Word
• Knowledge of project management software (Procore, Sage, Bluebeam) and scheduling tools (MS Project) helpful
• Excellent verbal and written communication skills
• Ability to establish and maintain effective working relationships with clients, subcontractors, and office staff

For candidates based in Minnesota:The pay range for this position is $72,000 $122,400 annually, exempt.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure, and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific range for your location during the hiring process.

Ichor is committed to supporting your personal well-being and professional development. Our benefits are designed to help you maintain a healthy work-life balance, provide peace of mind, and prepare for your future. We offer medical, dental, and vision plans across all locations, allowing team members to select the coverage that best meets their healthcare needs and budget. Our benefits also include a paid time-off program and paid holidays to support your time away from work. A summary of our Benefits will be provided during the interview process.

ITAR ONLY The business site where this position is located is an ITAR-compliant operation. Due to ITAR regulations, Ichor Systems is only able to employ US Persons. A US person is a lawful permanent resident (immigrant with "green card" permanent authorization to work document) or who is a protected person (a citizen, a national, a refugee, or a person granted asylum). Non-citizens with other visas are not eligible for hire at this location.