Blood Collection Staff - Customer Service

Job Description When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and set up equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video at rdcrss.org/lifesavingrole. Key Responsibilities Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is. Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again. Be detail‑oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused. May drive Red Cross vehicles and you will work with the team to set up and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. Standard Schedule Variable Schedule To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. Schedule is provided two to three weeks in advance. Pay Information Starting rate $17.85/hour Minimum Qualifications High school diploma or equivalent is required. Customer service experience and effective verbal communication skills are required. A current, valid driver's license with a good driving record is required. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes; position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. Basic computer skills are required. Must be proficient with Microsoft office applications. At the American Red Cross, we conduct many mobile blood drives at businesses, schools, and many other locations. All staff work as a team to set up and tear down the equipment required to conduct a mobile blood drive. Preferred Qualifications Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.) Prior leadership experience Benefits Medical, Dental, and Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting 15 days a year; based on type of job and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with up to 6% company match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Equal Opportunity Employer The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. EEOC Summary of Rights To view the EEOC Summary of Rights, the applicant may refer to the official EEOC website for details. #J-18808-Ljbffr