Desktop Support

Title: Desktop Support Location: Richmond, VA Duration: 10+ Months Note: Interviews will be a combination of Virtual/Web based IV (initially) then a possible FOLLOW UP IN PERSON Interview will be conducted if there is interest. Since this role is 100% on site Job Description: Considerable knowledge of Microsoft Operating systems; Windows 11 or higher; Working knowledge of MS Office including Outlook and MS365. Considerable knowledge of pc hardware, peripherals & networks Considerable knowledge of Laptop Refresh Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations. Excellent troubleshooting skills Ability to perform software installations, configurations and troubleshooting hardware and software. Considerable knowledge of SCCM/SMS A strong working knowledge of computer systems, hardware, and software, including drivers and bios. Excellent problem-solving, analytical, and team-working skills. Excellent customer service, communication and interpersonal skills. An openness to learning new technologies. Skills: Strong working knowledge of computer systems, hardware, and software, including drivers and bios Excellent problem-solving, analytical, and team-working skills Excellent communication and interpersonal skills. Demonstrated ability to obtain feedback from customers to improve training methods. Running reports and analyzing common complaints and problems. An openness to learning new technologies #J-18808-Ljbffr