Community & Partner Engagement Manager

Job Description

Job Description

About impact.com
impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

We're hiring a Community & Partner Engagement Manager to build and operate our global community engagement system across brands, affiliates, and creators, while supporting the activation and engagement of our affiliate and referral partners.

This role sits within the Performance Partnerships & Community Marketing team and is responsible for driving meaningful engagement across external communities, supporting affiliate partner activation, and building the systems that ensure community and partner signals are captured, structured, and routed to the right internal teams.

You will act as a key connector between impact.com, its customers, and its partners—helping surface insights, foster advocacy, and ensure feedback from both communities and partners translates into action across Marketing, Product, Customer Success, and Performance teams.

This role will own and grow a global community and partner ecosystem—driving engagement, supporting affiliate activation, and turning external signals into actionable insights that support growth across Marketing, Product, and Customer Success.

What You'll Do:

Community engagement & operations

• Own day-to-day engagement across external community platforms (e.g. Reddit, Discord, Slack groups, review sites)
• Actively participate in conversations to maintain brand presence, respond to questions, and support discussions
• Build and manage workflows to triage, categorize, and route community feedback and signals to the appropriate internal teams
• Maintain a structured system for capturing and organizing inbound community input across channels
• Leverage lightweight automation and AI tools where appropriate to improve efficiency in tagging, monitoring, and routing

Affiliate & partner engagement support

• Support the affiliate and referral program in close partnership with the Performance Marketing Manager
• Lead discovery, onboarding and activation of new affiliate and partner accounts, ensuring proper setup and early engagement
• Provide ongoing partner support, including troubleshooting, asset enablement, and program guidance
• Support ongoing engagement of active partners through updates, campaign communications, and reactivation efforts
• Ensure affiliates are correctly set up within tracking, reporting, and program systems

Advocacy & reputation

• Identify and activate high-value community members and customer champions into our advocate programs
• Support PR and Marketing in surfacing external recognition, awards, and storytelling opportunities

Voice of community & partners

• Monitor and synthesize feedback, sentiment, and conversations across community and partner channels
• Identify recurring themes, product feedback, and engagement trends
• Translate unstructured signals into structured insights for Product, Marketing, and Customer Success teams
• Ensure feedback loops are closed so community members and partners see their input acknowledged

Measurement & optimization

• Track and report on core metrics across community and partner engagement, including participation, sentiment, activation, and partner activity
• Provide regular reporting on program performance and key trends
• Continuously improve workflows, tagging systems, and triage processes to increase efficiency and scalability

What this role owns:

• Community strategy and execution
• Community engagement across multiple external platforms
• Identification and activation of brand champions into advocate programs
• Affiliate partner recruitment, onboarding and engagement

Collaborates Internally with:

• Customer Marketing
• Marketing Programs
• Customer Success
• Product / Product Marketing
• Customer Sales / Sales Enablement
• PXA team

Collaborates Externally with:

• Customers
• Partners

What You Bring:

• 3–5+ years of experience in community management, partnerships, affiliate marketing, or marketing roles within SaaS or B2B environments
• Proven experience building or actively managing online communities and driving consistent engagement (e.g. Reddit, Discord, Slack, forums, or similar external channels
• Hands-on experience supporting affiliate, referral, ambassador, or creator programs, including onboarding, partner activation, and ongoing engagement
• Strong ability to manage external relationships at scale across customers, partners, creators, and affiliates
• Experience working within structured programs that require coordination, tracking, and operational discipline (e.g. partner programs, lifecycle programs, or growth initiatives)
• Strong written and verbal communication skills with the ability to engage a range of audiences, from individual contributors to senior marketing leaders
• Highly organized, proactive, and comfortable managing multiple workflows across community engagement and partner support simultaneously
• Familiarity with customer advocacy, voice-of-customer programs, or feedback loops that inform product and marketing decisions
• Passion for partnerships, customer-led growth, and building systems that connect engagement to business outcomes

Key Knowledge Required

• Familiarity with external community platforms and channels (e.g. Reddit, Discord, Slack communities, forums, review sites) and how engagement is driven within them
• Understanding of affiliate, referral, creator, or partner marketing programs, including how partners are onboarded, activated, and managed in performance-driven environments
• Knowledge of B2B SaaS customer lifecycles, retention drivers, and customer advocacy principles
• Understanding of community-led growth and customer marketing fundamentals, including how engagement translates into retention and expansion
• Awareness of moderation practices, governance models, and approaches to maintaining healthy external communities at scale
• Ability to interpret engagement and performance metrics across both community and partner programs (e.g. participation, activation, retention, sentiment, contribution)
• Understanding of customer feedback loops and voice-of-customer frameworks, and how insights are translated into product and marketing actions
• Familiarity with content and engagement strategies that support education, enablement, and peer-to-peer interaction
• Exposure to CRM or marketing tools (e.g. Salesforce, HubSpot) and/or affiliate or partner management platforms is a plus

Salary Range: $100,000 - $120,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant .

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks:

At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI_NewYork_NewYork. #LI_SantaBarbara_California. #LI_Seattle_Washington