Front Desk

Front Desk / Director of First Impressions (D.O.F.I.)
HealthCARE Express

Are you outgoing, dependable, and great with people? Do you enjoy helping others and creating a welcoming experience from the moment someone walks through the door? HealthCARE Express is looking for energetic team members to join our D.O.F.I. team, also known as our Director of First Impressions team.

This position serves as the front line of our clinics and plays a major role in both patient experience and daily clinic operations. We're looking for someone who can stay organized in a fast-paced environment while maintaining a positive and professional attitude.

What You'll Do

As part of our front desk team, responsibilities may include:

• Greeting patients and assisting with check-in procedures
• Verifying patient information and insurance details
• Answering incoming phone calls in a courteous and timely manner
• Scanning and maintaining patient documentation accurately
• Processing payments and maintaining patient account records
• Keeping clinic forms stocked and organized
• Addressing patient questions or concerns professionally
• Protecting patient confidentiality and following HIPAA guidelines
• Working closely with providers and fellow team members
• Assisting with cross-training and helping where needed throughout the clinic

This role may occasionally require helping outside the normal scope of duties to support clinic operations and patient care.

Schedule & Pay

• Starting pay: $15.00 per hour
• Schedule: 12-hour shifts (8:00 AM – 8:00 PM)
• Rotating Saturdays: 8:00 AM – 4:00 PM
• Full-time hours: 30+ hours weekly

Benefits

HealthCARE Express offers a comprehensive benefits package that includes:

Health Insurance, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, Accident Insurance, Critical Illness coverage, Benefit Time Off, and Bereavement Leave.

What We're Looking For

The ideal candidate will have strong communication skills, excellent customer service, attention to detail, and the ability to multitask in a busy clinical setting. Basic computer knowledge and familiarity with medical office operations are helpful.

At HealthCARE Express, we believe in developing our team members, promoting growth opportunities, and creating a workplace that people genuinely enjoy being part of. Our culture includes monthly themed dress-up days, team-focused events, and a fun atmosphere that still prioritizes excellent patient care.

About HealthCARE Express

HealthCARE Express proudly operates 16 urgent care clinics, along with a specialty clinic and medical billing department, serving communities across Texas, Arkansas, Oklahoma, and Louisiana.