Medical Office Assistant

Pacer Group

Below mentioned is the job description for your reference:

Job Title: Medical Office Assistant
Location: Salem, OR 97301
Duration: 13 weeks

Shift: Day (Monday-Friday), 5x8 hours (08:00-17:00)

Position Summary

We are seeking a detail-oriented and customer-focused Medical Office Assistant to support daily operations in a fast-paced healthcare environment. The ideal candidate will have strong administrative skills, excellent communication abilities, and prior experience in a medical or multi-specialty clinic setting.

Requirements

High School Diploma or minimum 5 years of experience in a healthcare setting
Prior experience as a clerk, office assistant, or administrative assistant preferred
Previous medical office or multi-specialty clinic experience preferred
Familiarity with EMR systems (preferably Epic) is a plus

Key Responsibilities

Front Desk & Patient Interaction

Greet patients and visitors professionally and direct them appropriately
Provide information regarding services and programs
Maintain a welcoming and patient-focused environment

Scheduling & Coordination

Schedule patient appointments and procedures efficiently
Manage no-shows, late arrivals, and rescheduling per clinic guidelines
Coordinate referrals and follow-ups as required

Patient Registration & Documentation

Perform accurate patient registration and pre-registration
Verify patient identity using at least two identifiers
Collect and update demographic, insurance, and guarantor information
Maintain accurate patient records in the system

Insurance & Authorization

Verify insurance eligibility using systems such as HDX, PhTech, etc.
Obtain referrals and prior authorizations as required
Ensure correct diagnosis codes and authorization details are entered

Billing & Payments

Collect co-pays, co-insurance, and outstanding balances
Process payments and maintain accurate financial records
Balance cash drawer and prepare deposits as per protocol

Communication & Office Support

Answer and route calls using hospital phone and paging systems
Maintain professional communication with staff and physician offices
Assist with retrieving and maintaining patient records

EPIC & Administrative Tasks

Enter charges accurately using charge entry systems
Complete assigned work queues within timelines
Maintain scheduling templates and update as needed

Compliance & Reporting

Ensure HIPAA compliance and proper release of medical records
Maintain logs and documentation within EPIC
Assist with data collection for reporting and performance tracking

Additional Duties

Support referral coordination and follow-up tracking
Maintain inventory and order supplies responsibly
Assist team members and escalate issues to management when needed

Preferred Skills

Strong attention to detail and organizational skills
Excellent customer service and communication skills
Ability to multitask in a fast-paced environment
Basic knowledge of medical terminology and billing processes

Thank You!

Apply

Vacancy posted 4 days ago

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