Business Process Consultant

Overview Ariba, Inc. seeks a Business Process Consultant at our Palo Alto, CA location to interact with both buyer and supplier customers, providing education and training on the value of the SAP Business Network, new technology, and enhancements to technology. Responsibilities Serves as an SAP Business Network knowledge expert and communicates SCC opportunities to bring business‑impacting value to customers. Facilitates reporting to customers (internal/external) regarding progress on project initiatives. Appropriately identifies issues, potential risks, and opportunities while working with a high degree of autonomy to address, elevate, or handover within and across teams as appropriate. Accountable for executing against the project timeline while meeting customer goals and objectives. Holds ultimate responsibility for customer satisfaction on assigned projects. Understands and complies with work instructions, process documents, and technology tools and ensures internal systems and tools are current. Actively identifies, contributes to, and facilitates continuous improvement and best‑practice efforts, both internally and externally. Builds and maintains relationships with other parts of the organization where partnerships can be beneficial in improving customer relationships, assisting with technology enhancements, and overall improvement of delivery services. Understands how to create, plan, and execute meetings (internal/external) which drive results. Understands and tracks customer performance against the internal metrics outlined by SAP leadership; takes appropriate actions where needed to meet company MBOs. Education and Experience Bachelor's degree or foreign equivalent in Supply Chain Management, Business Administration, Computer Science, Management Information Systems, Operations Management, or a related field of study and five (5) years of progressive post‑baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Supply Chain Management, Business Administration, Computer Science, Management Information Systems, Operations Management, or a related field of study and three (3) years of experience in the job offered or related occupation. Qualifications & Skills Map business processes to solution requirements. Write SQL queries to retrieve customer data. Develop project plans. Analyze complex customer master data requirements. Work with global cross‑functional teams. Resolve customer escalations/issues. Transform customer’s manual business processes via automation. Additional Information Travel: N/A. This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy. We Win With Inclusion SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is committed to the values of Equal Employment Opportunity. Compensation Range Transparency The annual base salary range for this position is $112,621 - $165,150. The targeted combined range for this position is $112,621 - $183,500. The actual amount offered will be dependent on education, skills, experience, scope of the role, and location. #J-18808-Ljbffr SAP