Service Dispatch Coordinator (Fully Remote)
CyberSheath Services International LLC
New York, NY
- Remote job
Responsible for daily dispatch of service requests to maximize utilization of technical resources. Monitor and manage incoming client requests and assign them appropriately. Coordinate schedules of remote and field technical resources and escalate issues. Act as client point of contact and ensure service tickets meet SLAs. Required Experience: Excellent customer service and communication skills. Prior Managed Services experience with support tools and 1-3 years customer service. CyberSheath Services International LLC CyberSheath Services International LLC is a rapidly growing Managed Services Provider focused on cybersecurity for the Defense Industrial Base. We are a fast-growing, self-motivated team that values out-of-the-box thinking and wearing many hats. #J-18808-Ljbffr CyberSheath Services International LLC
Vacancy posted 5 days ago
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