Consumer Lending Operations Specialist

Job Description

Job Description

Consumer Lending Operations Analyst Opportunity at Stanford Federal Credit Union!

We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual with a desire to make a difference, we encourage you to consider joining our SFCU team! Members really do come first at Stanford FCU because we’re non-profit and owned by our members. Our members work for Stanford University or some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry.

Stanford FCU is a $4.5 billion company with a global reach of over 95,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives!

The Consumer Lending Operations Analyst is responsible for supporting the operational efficiency and effectiveness of the Consumer Lending department. This role involves the implementation and management of robotic process automations (RPAs), system integrations, and the development of procedures and training materials. The Analyst will collaborate with Consumer Lending Manager and various departments to ensure compliance with lending guidelines and improve overall processes.

Who YOU are:

• One year to three years of Consumer Lending or related experience.
• Designing, enhancing and delivering RPA solutions.
• Delegating tasks to appropriate team members.
• Possess versatility and flexibility to successfully serve as a backup to other positions.
• Demonstrate time management skills to successfully complete assigned duties.
• Ability to read and to interpret lending and system data.
• Strong communication skills, both verbal and written

What YOU’LL do:

• Analyze and test current processes and systems to determine effectiveness and efficiency.
• Troubleshoot and suggest improvements to existing and new processes within Consumer Lending.
• Oversee the implementation of new processes and automations, ensuring measurable organizational improvements.
• Take ownership of collaborating with the RPA Analyst to create, improve, and audit all existing RPAs. Partner with Lending Systems to ensure that automations in Temenos, Arc OS, and other operating systems are functioning as expected.
• Review and generate reports in Temenos to guide and audit RPAs, monitor production, identify trends for process improvement, and present data trends to management to highlight opportunities for enhancement.
• Work with vendors to ensure all changes comply with current lending guidelines.
• Inform the Consumer Lending team of new automations, system enhancements, and operational rollouts via Knowledge Base Articles and Fact Sheets.

Some of our benefits for YOU:

• 100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
• Employer 401(k) matching up to 5% plus additional annual discretionary contributions
• Education reimbursement up to $5,200/year
• Employee recognition program with cash incentives
• Commuter Toll reimbursement $100-$200/month (based on position)
• Wellness Benefits up to $1,200 per year
• Paid Sick Time accrues at two weeks per year
• Paid Vacation Time accrues at three weeks per year
• Paid Federal banking holidays (approximately 11 per year)
• Ongoing training and education, seminars, and conferences
• Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
• Waived fees and deposit bonuses on Stanford FCU accounts
• Flex health/transit plan availability
• Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources

If you are ready for this awesome opportunity (or know somebody who is) please contact us today!

Stanford Federal Credit Union provides competitive pay ranges based on factors such as (but not limited to) the scope and responsibilities, qualifications needed for the position and external market pay for comparable positions.

Please Note: SFCU does not provide work visa sponsorship or accept visa transfers for any positions.

Stanford Federal Credit Union is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities .