Carrier Onboarding/Customer Care Specialist

Carrier Relations Specialist

This role is on site. Core schedule is 8am-5pm. However, the candidate MUST have the flexibility to work 10am-7pm (as often as every other week) and one weekend per month. A top client in the transportation and logistics industry is seeking a Carrier Relations Specialist to manage third-party carrier recruitment, onboarding, and ongoing support. This role serves as a primary contact for carriers, handling high-volume inbound and outbound calls, resolving issues, and maintaining strong working relationships across the carrier network. Success in this role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, service-driven environment.

Key Responsibilities

• Carrier Recruitment & Onboarding
• Recruit and qualify third-party carriers through outbound calls.
• Manage full onboarding process, including setup, credentials, and compliance requirements.
• Support carriers through early loads and ongoing platform use.
• Educate carriers on customer-specific requirements and expectations.
• Assist with portal access and system/login support.
• Carrier Support & Relationship Management
• Handle inbound calls, voicemails, and service inquiries from carriers.
• Resolve issues related to delays, service concerns, and communication gaps.
• Build and maintain strong carrier relationships to support capacity needs.
• Monitor carrier performance, ratings, and feedback trends.
• Support carrier engagement and recognition initiatives.
• Compliance & Administration
• Maintain carrier insurance certificates, renewals, and cancellations.
• Update carrier records and profile information in internal systems.
• Track fuel surcharge data and assist with reporting.
• Provide active carrier lists and updates to dispatch teams.
• Process compliance-related documentation and correspondence.

Requirements

• 2+ years of customer service, account support, recruiting, or similar experience.
• Strong communication skills (written and verbal).
• Highly organized with strong attention to detail.
• Comfortable working in a high-volume phone-based role.
• Proficient with Microsoft Office and general business systems.
• Ability to work independently and within a team.
• Preferred Associate's or Bachelor's degree.
• Experience in logistics, transportation, carrier relations, dispatch, or brokerage.
• CRM experience (Salesforce or similar).
• Exposure to compliance, insurance tracking, or vendor management.
• Basic reporting or data handling experience.

Ideal Fit

• Strong service mindset with consistent follow-through.
• Relationship-focused and comfortable building trust quickly.
• Process-driven, organized, and detail-oriented.
• Self-starter who can manage competing priorities.
• Interested in growing within transportation and logistics.