Global Head of Support & Customer Experience
Plaid Inc
Plaid Inc in San Francisco is seeking a Head of Support to own global support strategy. You will lead a distributed team focused on delivering high-quality customer support while managing critical incidents and aligning with cross-functional teams. The ideal candidate has extensive experience in technical customer support, at least 10 years in the industry with a strong background in fintech or B2B SaaS. Join us in unlocking financial freedom by leading the gold standard of support in fintech. #J-18808-Ljbffr Plaid Inc
$320k - $365k
...Enterprise platform, with deals with global giants like JP Morgan, LG,... ...meaningful results for our customers. Joining the Sales team... ...schema delivery, integration support, and ongoing data quality, built... ...-sale revenue outcomes Experience across more than one motion (...SuggestedLocal areaRemote work$123.1k - $186.3k
To get the best candidate experience, please consider applying for a maximum of 3 roles within... ...AI CRM, where humans with agents drive customer success together. Here, ambition meets... ...for candidates who have experience supporting customers in one or more of the following...SuggestedFull timeWork at officeFlexible hours3 days per week- ...its corporate membership by building relationships across the global photonics industry. The role requires a blend of technical credibility... ..., business awareness, and relationship-building skills to support more than 600 corporate members. The ideal candidate will...Suggested
- Vital Voices Global Partnership is seeking a highly organized Manager of Executive Engagement to support the CEO, Alyse Nelson. This role manages the CEO’s calendar, travel and high‑profile events, board liaison, and senior leadership coordination from our Washington, DC...Suggested
- Fluence Energy, LLC in Arlington, VA is seeking a Senior Manager, Customer Insights to lead our global Voice of the Customer program and customer segmentation. You will shape how client feedback informs product roadmaps, GTM strategies, and commercial operations across...Suggested
$140k - $235k
...attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and... ...-Profit Group (“HENFP") is part of the Global Commercial Bank. HENFP is unique in that... ...ManagementBusiness DevelopmentClient Experience BrandingContinuous ImprovementData and...Full timeWork experience placementWork at officeLocal areaShift workDay shift$140k - $235k
...rewarding performance, and supporting our teammates’ physical, emotional... ...wide range of work and life experiences. These journeys foster... ...HENFP) business—part of the Global Commercial Bank—and play a leading... ...strategic advice and customized solutions across treasury management...Full timeWork experience placementWork at officeLocal areaFlexible hoursShift workDay shift- ...in Arlington, Virginia, is looking for a Head of Mission Success to lead the deployment of our software products and ensure customer success within the military sector. This... ...We require at least 10 years of military experience in logistics, coupled with strong leadership...
- Risant Health is seeking a Customer Insights Lead to shape end-to-end care experiences across patient, clinician, and operational journeys. You will bridge human insight with design to produce actionable requirements for product, workflows, and care models, collaborating...
$113k - $177k
...transformation, backed by the global scale of ServiceNow and the... ...technology to over 8,100 customers, including 85% of the Fortune... ...management, implementation, or sales experience in software/SaaSYou have... ...have experience supporting deployments with large enterprise...Work at officeRemote workFlexible hours$119.5k - $179.3k
...pay off, for our people, our customers, and the world around us. As... ...building smarter solutions, supporting customers, or creating a... ...SaaS) solutions for managing global businesses. Our rapidly growing... ...enhance their overall user experience with Workday. The Customer Success...Full timeWork experience placementWork at officeRemote workHome officeFlexible hours- ...the one building AI-powered experiences where they matter most.At Genesys... ...organizations create better customer experiences through AI-... ...customer relationships.Help build, support and operate technology used... ...flexible-first culture - Join a global team of nearly 7,000...Full timeWork from homeWorldwideFlexible hours
$123.1k - $186.3k
To get the best candidate experience, please consider applying for a... ...where humans with agents drive customer success together. Here,... ...candidates who have experience supporting customers in one or more of the following industries:Global Public SectorFederal Civilian...Full timeWork at officeFlexible hours3 days per week- Oregon / Washington / CaliforniaSales - Global - Customer Success /Full-time - Permanent /... ...an environment that is collaborative, supportive, and (actually) fun.Our Team CultureWe... ..., and supporting the overall customer experience. They’ll be accountable for driving both...Permanent employmentFull timeFlexible hours
- ...People. We turn trips into journeys, encounters into experiences and jobs into careers. Your Role The Global Sales Account Director, M&E is responsible for... ...meetings, events and group business opportunities while supporting the activation of global agreements and Hyatt M&E...Work at office
$130k - $145k
...Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven... ...success of the Client Services team and customer satisfactionServes as the primary liaison... ...understanding of eDiscovery and litigation support which is typically the result of at least...Full timeLocal areaAfternoon shift- ...Global Elite Empire Consultants seeks innovative individuals for a fast-growing, tech-driven team. You will conduct virtual consultations with clients, assess needs, and share knowledge on solutions while maintaining professional relationships. This remote role emphasizes...Weekly payRemote work
$157.1k - $212.6k
...own and grow a portfolio of Global Defense Technology Independent... ...solutions for U.S. Defense customers — spanning global Civilian,... ...ExperiencesAWS values diverse experiences. Even if you do not meet all... ...culture. When we feel supported in the workplace and at home...Contract workLocal areaWorldwideFlexible hours$148.4k - $259.7k
...across SaaS, cloud, on-prem, and custom applications. With over 30... ...under management, global enterprises including Blackstone... ...with the Account Executive to support retention and expansion.Partner... ...with executive visibilityProven experience driving renewals, expansion,...Work at officeRemote workFlexible hours$129k - $205k
JOB DESCRIPTION Job Title Customer Experience Manager Job Description Your role:... ...Partnering closely with cross-functional, global, and agile teams to develop consumer-... ...facing content, onboarding experiences, and support journeys. Ensuring a seamless,...Full timeWork at officeImmediate startWork visaRelocation package3 days per week$82k - $85k
...leadership and professional support team, you will help our 16,00... ...Job Summary The Guest Experience Specialist ensures the smooth... ...organized, and well-stocked customer-facing areas. This role involves... ...Comfortable communicating with a global community, including various...Temporary workLocal areaRemote workMonday to FridayFlexible hoursShift work$131.3k - $177.6k
...Services (AWS) is seeking a Customer Solutions Manager (CSM) to join... ...end-to-end across Sales, Support, Solutions Architecture, Professional... ...most successful startups to Global 500 companies trust our... ...ExperiencesAWS values diverse experiences. Even if you do not meet all...WorldwideFlexible hours$142.8k - $193.2k
...Go-to-Market sales for a top Global System Integrator (GSI) partner... ...-term relationships, and a customer-first salesperson? Do you have... ...and business development experience, cloud technical background,... ...and hiring process, including support for the interview or onboarding...WorldwideFlexible hours$142.8k - $193.2k
...have the business development experience necessary to help further... ...technical personnel, and with customer account teams. Successful PAM... ...interactions with our partner in support of Public Sector customers.... ...opportunities, and work with a global team of Partner Managers to...Contract workWorldwideFlexible hours$116.3k - $160k
Amazon’s Global Tax Data ('GTD') team seeks a capable and motivated... ...Global Tax organization are supported in their mission by world-... ...in processing, empowered customers and a Tax department that continues... ...professionals- Shape user experiences by collaborating on front-...Flexible hours$92.4k - $160k
...division of one of AWS's largest Global Defense Partners accounts.... ...and managing a growing customer as they serve government missions... ...the community of partners that support the global account and its... ...ExperiencesAWS values diverse experiences. Even if you do not meet all...Contract workFlexible hours$194k - $292k
...technical guidance, you will support ISVs through their integration... ....) to improve the integrator experience and shape partner programs.... ...environments and treat ISVs as true customers, solving strategic business... ...about connection. Our global community, spanning over 20 offices...Local areaRemote workWorldwideFlexible hours$153.6k - $207.7k
...and ensuring alignment with customer outcomes. Applying AWS frameworks... ...program/project management experience, you will validate technical... ...Professional Services organization is a global team of experts that help... ...culture. When we feel supported in the workplace and at home,...Flexible hours- Piedmont Global is seeking a Sr. IT Support Specialist to own Tier 1/2 support for HQ and remote staff. You’ll manage Microsoft 365/Entra... ...onsite role in Arlington, VA requires strong customer service, training experience, and hands-on Windows/macOS troubleshooting, plus...Remote work
- ...over 20 industries and 80% of global commerce, and we need your... ...succeed. **The SAP Academy for Customer Success is a development... ...with 1-3 years of professional experience. Candidate(s) will be required... ...CSM team, that enhances your support in the CSM role, a critical...Permanent employmentFull timeWork experience placementWork at officeLocal areaRemote workWorldwideRelocation packageFlexible hours3 days per week
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