FL-DEA-Pensacola-Long Term Care Ombudsman Program-QC Analyst

Quality Control Analyst

This is an administrative and investigative position. Position: Pay Rate: $$$hr / Vendor Rate: $$$hr Dress Code: Business Work Environment: Professional Business Office

Candidate Responsibilities:

• Answering phones and maintain phone log
• Enters complaint, case, and assessment information in web-based documentation system
• Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers
• Assists the District Ombudsman Manager (DOM) with preparing and arranging monthly ombudsman district council meetings
• Imputing data into RTC Data Base
• Working with Microsoft Office Suite (Excel, Word, Outlook, Adobe)
• Investigates and resolves long-term care facility residents' complaints
• Identifies significant individual and systemic problems affecting residents
• Tracks inventory of office items such as forms, brochures, promotional items, office supplies, and electronic equipment
• Conduct facility on-site assessments
• Assists in preparing, processing and maintaining volunteer paperwork including applications, travel, activity reports, and continuing education training hours

Experience Required:

• 1 year of professional office experience
• Strong data entry and typing skills
• Attention to detail
• Knowledge of the rules governing Ombudsman investigations and assessments
• Ability to collect and analyze evidence
• Knowledge of basic investigative techniques, including writing accurate investigative reports
• Good organizational skills

Required/Desired Skills:

• Ability to speak and understand English - Required - 0
• Strong verbal and written communication skills - Required - 0
• Knowledge of basic investigative techniques and write investigative reports - Required - 1 - Years
• Knowledge of the rules governing Ombudsman investigations and assessments - Required - 1 - Years
• Ability to investigate, analyze and resolve complaints. - Required - 1 - Years
• Strong data entry and typing skills - Required - 1 - Years
• Experience responding to customer complaints - Required - 1 - Years
• Knowledge of long-term care facilities - Highly desired - 0
• Experience using RTC data base - Highly desired - 0
• Experience working with the elder population - Highly desired - 0