Customer Success Architect, CEUR
GitLab
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our valuesand continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes. Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others.CSM handbook. What You’ll Do Partner with our customers in taking what was established in the pre‑sales command plan, and turning the customers desired positive business outcomes into actionable objectives Know the GitLab platform, our more common best practices, and use cases in order to guide the customer Understand the customer journey and be able to guide them on future adoption Act as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction Remain knowledgeable and up-to-date on GitLab releases Provide immediate onboarding activities Work with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals Program manage account escalations Provide insights with respect to the availability and applicability of new featu #J-18808-Ljbffr
$110k - $165k
...work on Notion.Notinos (our employees) are customer zero in bringing this future of work to... ...in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who... ...risk renewalsDefine and maintain mutual success plans that proactively guide customers through...SuggestedLocal areaNotion Labs
New York, NY4 days ago$142k - $230k
...to solve big problems, stay close to our customers, and grow together. You will be part of... ...values trust, accountability, and shared success where your work truly matters.Job... ...Zillow.About the role The Customer Success Architect (CSA) acts as the post-sales leader for...SuggestedFull timeRemote workVisa sponsorshipWork visaPalo Alto Networks
New York, NY3 days ago- ...bitdrift, Inc. is seeking a Customer Success Architect for a fully remote role in North America with international travel. You will own onboarding, AI-driven observability workflows, and pre-sales engagements to help mobile teams achieve real-time visibility and business...SuggestedRemote work
bitdrift, Inc.
New York, NY3 days ago - ...hiring, and ensure every new joiner raises the bar. You’ll collaborate with co-founders Yiwen and Aris and work across engineering, product, and customer success to build a world-class team. The ideal candidate thrives in ambiguity and champions culture. #J-18808-Ljbffr...Suggested
Solstice
New York, NY3 days ago - ...Butler/Till is a results-driven marketing agency known for collaborative client experiences. The Trainer, Customer Success leads hands-on workshops and coaching to improve campaign results, onboarding and enablement systems, and client satisfaction across digital marketing...Suggested
Butler/Till
New York, NY1 day ago - ...GitLab is seeking a Customer Success Associate to advance trusted advisor relationships with key customers in the DevSecOps space. You will guide adoption, manage escalations, and collaborate with Product, Support, and Sales to ensure outcomes align with customers’ strategic...
GitLab
New York, NY3 days ago - ...Picus Security is seeking a seasoned Customer Success Architect to onboard new customers, expand platform capabilities, and retain Enterprise accounts. You will create customer value and contribute to overall sales success. Join a role that aligns with the Regional Sales...
Picus Security
New York, NY1 day ago - ...Axuall is seeking a Senior Customer Success Manager to partner with the SVP of Customer Experience to design and stand up a formal customer success program. You’ll own a portfolio of accounts, drive adoption, satisfaction, and retention across the platform, and work cross...Remote work
Openkrill
New York, NY5 days ago - ...Picus Security is seeking a seasoned Customer Success Architect to onboard new customers, expand platform capabilities, and retain our Enterprise base. You will be a subject-matter expert with business acumen, influencing adoption of our Security Validation Platform across...Work at officeRemote work
Openkrill
New York, NY3 days ago - ...Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Customer Success Architect, you’ll be a strategic advisor to some of GitLab’s most important customers, helping them connect our DevSecOps platform...Remote work
GitLab
New York, NY1 day ago - ...revenue growth. You will lead strategic initiatives across Sales, Product, Marketing, and Data Analytics, shaping the future of customer success for small and mid-sized advertisers. You will own escalation processes, drive scalable workflow improvements, and coach Scaled...
Snap
New York, NY5 days ago - ...Waters Corporation seeks a senior Customer Success leader to establish and scale a US region-wide culture, guiding cross-functional teams to support strategic goals through Waters products and services. You will build trusted advisory relationships, manage escalations...
BD
New York, NY4 days ago - ...Andiamo! Group Talent Partners seeks a Customer Success Architect to guide customers through observability implementations and platform migrations. You will work closely with engineering teams and executives to drive adoption and long-term value. The role emphasizes...Remote work
Andiamo! Group Talent Partners
New York, NY3 days ago - ...Hauler Hero is seeking a LATAM-based contractor to own HubSpot configuration and revenue operations across marketing, sales and customer success. You’ll manage properties, pipelines, lifecycle stages, workflows, and dashboards, and connect HubSpot to our WordPress site...For contractorsRemote work
OpenKrill
New York, NY2 days ago $150k
...are doing! We're committed to bringing passion and customer focus to the business. Architect, Forward Deployed Engineer (Cogentiq) Fractal is a strategic... ...engineering, AI, enterprise integration, and customer success. You will partner closely with enterprise customers to...Hourly payFull timeLocal areaBlackCube Labs
New York, NY1 day ago- Principal, AI & Integrated Solutions Architect — Financial Services Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work...
- ...Consultant (Supply Chain Business Process Architect) Location: EMEA - France - Remote... ..., over 800 employees and more than 1700 customers in over 60 countries around the world. Our... ...priorities internally and advocate for customer success across the organization. Help identify...Immediate startRemote work
TraceLink
New York, NY1 day ago - GitLab is seeking a Customer Success Architect to advise some of our most strategic customers, linking the GitLab DevSecOps platform to their business goals. You’ll partner post-sale to turn plans into success actions, guide journeys, and drive adoption, maturity, and...Remote job
- BolterBolter is seeking a Founding Customer Success Manager to build the function from the ground up. You will onboard operators, translate their needs into repeatable blueprints, and ensure automation runs from day one. You will sit with founders, marketers, and ops leads...
- Senior Consultant - Architect Team: Professional Services Country: Spain Remote Work Available: Yes Veeva Systems is a mission-driven... .... At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public...Work at officeLocal areaRemote workWork from home3 days per week
- ...Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ...AI, and you are the future of Salesforce. About the Role Our architect team is organized into four domains that together make the...
- ...to-market operational foundation. You will lead systems, data, processes, reporting, and cadence across Sales, Marketing, and Customer Success from its Tribeca office, with in-person presence 4 days a week. You will own forecasting, pipeline management, renewal operations...Work at office
- Salesforce, Inc. seeks a Partner Technical Architect to drive customer success by helping partners build production-grade solutions using Agentforce. You will prototype ideas, create reusable assets, and guide partner teams while ensuring product quality and delivery economics...
- ...Zip Security is seeking a Customer Success Lead to own the customer experience from Closed Won through deployment and ongoing adoption. This hands-on, high-ownership role collaborates with Sales, Account Management, Provisioning, Product, and Engineering to ensure customers...
Zip Security
New York, NY1 day ago - Thomas Young Group, a globally recognized design-driven landscape architecture studio based in Manhattan, seeks a creative landscape designer with 1–2 years of professional experience. You will contribute to urban and international projects, developing concepts, graphics...
Thomas Young Group
New York, NY5 days ago $119.8k - $234.7k
...Overview Microsoft Customer and Partner Solutions Core (MCAPS-Core) accelerates customer... ...engineering marketing sales customer success and partners around a common customer mission... ...customers and partners. The Architect-in-Residence - Startups role will accelerate...Ongoing contractFull timeLocal areaRemote workWorldwide- ...Architectural Drafter - architect / engineer / cad - job employment SBLM is an architecture and design firm gratified to design communities' most vital institutions and infrastructure for health and wellness, education, workplace interiors, mixed-use, commercial,...Work at office
Hirepros.pro
New York, NY5 days ago - ...This is an excellent opportunity for a designer who enjoys being involved in all aspects of a project, working closely with senior architects and contributing to thoughtful, highly detailed architecture. The Role Contribute to the design and development of...Full time
Bespoke Careers
New York, NY5 hours ago - ...Kinlin Rutherfurd Architects is currently seeking an Intermediate Architect with strong design and technical skills and 3-5 years of experience. The right candidate will be highly motivated; detail oriented, and will have excellent verbal and written communication skills...Full time
KINLIN RUTHERFURD ARCHITECTS PLLC
New York, NY5 hours ago $75k - $100k
...Rhythm Careers are partnering with a long-standing client in their search for an Intermediate Architect. This design studio has a commitment to work / life balance and wellbeing, making this a rare opportunity to work for a top-quality design studio in New York, without...Full timeLocal areaRhythm Careers
New York, NY1 day ago
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