Accounting Clerk

Job Description

Job Description

We are looking for an Sr Customer Service Rep to support customer-facing order and account activities for a busy operation in Lowell, Massachusetts. This role combines administrative precision with responsive service, ensuring requests, orders, and account-related transactions are handled accurately and on time. The ideal candidate brings strong accounting support experience, sound judgment, and the ability to work cross-functionally to resolve issues efficiently.

Responsibilities:

• Respond promptly and accurately to a large volume of customer inquiries, providing clear updates and dependable service.

• Prepare quotation requests by reviewing prior pricing records and partnering with product line leadership to confirm appropriate terms.

• Manage order activity from start to finish, including new purchases, returns, samples, credits, and debit transactions.

• Update and monitor open order backlogs to align with customer expectations and address urgent delivery changes as needed.

• Investigate customer concerns, resolve routine issues directly, and escalate more complex matters to the appropriate teams.

• Work closely with internal departments to identify solutions, remove obstacles, and keep transactions moving smoothly.

• Apply established procedures and practical judgment to determine the right course of action in day-to-day situations.

• Foster strong working relationships with customers and colleagues to build confidence, trust, and effective communication.

• At least 3 years of experience in an accounting clerk, customer service, or order management environment.
• Hands-on experience with accounts payable and accounts receivable processes.
• Proficiency in QuickBooks and SAP for transaction processing, recordkeeping, and reporting support.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Experience processing invoices and maintaining organized financial documentation.
• Ability to manage multiple priorities in a fast-paced setting while meeting deadlines.
• Effective communication skills and the ability to collaborate across departments and with customers.