Assistant General Manager

Job Description

Job Description

Ready to take the next step in your hospitality leadership career? Hotel Felix is seeking a motivated, hands-on Assistant General Manager (AGM) to help lead daily operations at our boutique hotel in downtown Chicago.

Reporting directly to the General Manager, the AGM oversees Front Office, Café/Bar, Housekeeping, and Engineering operations, ensuring seamless coordination, operational efficiency, and exceptional guest experiences. This role is ideal for a proactive leader who thrives in a fast-paced environment, develops high-performing teams, and brings fresh ideas to continuously improve hotel operations.

If you're passionate about hospitality, team development, and making a meaningful impact, we'd love to hear from you!

$85,000 - $95,000 yearly

• Oversee daily Front Office, Café/Bar, Housekeeping, and Engineering operations to ensure consistent service standards and operational excellence.

• Lead, coach, and develop departmental teams, fostering accountability, collaboration, and a positive workplace culture.

• Manage guest relations and service recovery, resolving concerns effectively while driving guest satisfaction and loyalty.

• Maintain open, consistent communication across departments to ensure seamless operations and timely resolution of challenges.

• Identify and implement initiatives to streamline processes, improve efficiency, and enhance the overall guest experience.

• Monitor occupancy, revenue, guest feedback, and operational performance to support hotel goals.

• Assist with labor forecasting, scheduling, budgeting, and expense management to optimize productivity and profitability.

• Partner with the General Manager to execute operational priorities, maintain hotel standards, and support continuous improvement.

• 3+ years of hotel operations or management experience, preferably in a boutique or full-service hotel.

• Strong working knowledge of Front Office, Housekeeping, and Engineering operations.

• Experience overseeing or supporting hotel café/bar or food and beverage operations.

• Proven leadership skills with the ability to motivate, coach, and develop high-performing teams.

• Strong guest service recovery, problem-solving, and conflict-resolution skills.

• Excellent communication, organizational, and multitasking abilities with a collaborative, hands-on approach.

• Experience interpreting operational reports, occupancy trends, labor metrics, and financial performance.

• Proficiency with hotel property management and operating systems.

• Flexible availability to support hotel operations, including weekends and holidays as needed.

Style meets sustainability at Hotel Felix, Chicago's first LEED Silver-certified boutique hotel. Located in the heart of vibrant River North, just steps from the Magnificent Mile, our historic four-star hotel blends modern comfort and design with eco-friendly hospitality. From our welcoming atmosphere to our commitment to sustainability, we take pride in creating memorable guest experiences while fostering a positive, team-oriented workplace!

At Hotel Felix, we value our team and offer competitive benefits that support your well-being, work-life balance, and career growth.

• Health & Wellness: Up to 90% employer-paid medical coverage, HSA, EAP, & Pet Insurance

• Time Off & Travel: 7 paid holidays and employee hotel discounts

• Rewards & Recognition: Referral bonuses and employee incentive programs

• Commuter Perks: Commuter assistance & discounted parking

• Professional Growth: Training, development opportunities, & Duolingo Super membership

Grow your career with a team that values and celebrates you!