Navigator- Chart House

Overview Navigator - Chart House

A Navigator is the first point of contact for guests and is responsible for presenting exceptional customer service to ensure the guests' first impression of the restaurant is a positive one. Responsibilities include greeting guests in a professional, pleasant and helpful manner and directing them to their seats promptly and presenting them with menus. They respond to guest inquiries and requests in a timely manner, maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests, handle guest complaints or issues professionally or bring them to the manager when necessary, take to-go orders over the phone and in person, and are responsible for a point-of-sale register and accepting credit cards, cash, comps or in payment of food and beverage charges. They engage with guests to ensure they're happy with food and service, refill drinks and clear plates as needed during guest's dining experience, monitor restaurant activity to determine seating/dining flow, and perform opening and closing duties as directed by supervisor or manager. Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures. Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service. Performs any other duties as assigned.

Qualifications include 1 year of restaurant experience preferred, organizational skills, exceptional interpersonal and communication skills, a positive attitude, work well in a team environment, ability to multitask, availability on weekdays, weekends, nights, mornings, and holidays, and must be able to read and write in English and handle math calculations.

What we offer you: Benefit options available, Paid Time Off, 401K, opportunities for advancement, positive and respectful work environment where diversity is valued, generous employee discounts on dining, retail, amusements, and hotels, community volunteer opportunities.